worst experience ever. worst customer service experience of my life
i have been going to the bootlegger for over 30 years since it was on trop and reno. i love their pizza. my husband and i wanted to take his mother and brother out for pizza. so we went and the main dining room was empty. a group of 6 was walking out telling us as we sat there for our table that the place is empty but they wont sit anyone. finally, the gen manager went to sit us in the lounge, next to the door. i said im not sitting here. he said well i can sit you in another room but it is empty and we will be the only ones in there. i said that's fine. when we got there, i said can we have apizzamenu. he said well we only sit those people in the lounge, but ill let it slide?!?! then the waiter comes up and says so i guess everyone is just having water? so i guess if you are orderingpizzayou must not be entitled to a wine list or a drink from the bar. he then said wellpizzatakes at least 30 minutes, i think in an attempt to detour us from ordering pizza. when thepizzacame 10 minutes later, he put it on the small bread plates, where thepizzawas bigger than the plate. completely rude and distasteful.
i have never in my life been treated so poorly, not only by a waiter or a general manager. my biggest regret is that we didn't leave at the first smart ass comment.
i strongly believe we were treated like this because my husband and his family are mexican. no one around us received the same treatment.
i told the general manager at the end and basically he could care less. bootlegger just lost a loyal customer of over 30 years who at least once a week bought a pizza. btw, i spent $40 for the pizza, which compared to their competitors, is overpriced.
beware when going there. its dark, service is rude from the ho9st, to wait staff, and to the manager. if you have a problem they wont care. a business shuld only care abo0ut one color and that is green for money. i guess ours wasnt green enough.