styx and stone

reasonable wheelchair access (good parking, thresholds, and tables, but doors overly heavy and ramp to upper seating area a little too steep). warm. music a bit louder than i prefer, but not conversation-killing levels.

love the stone grill venison. as others have said, the blue cheese sauce here is strong--one of us loved it, the other two found it a bit much (perhaps they should offer a milder option?). the roast potatoes (skin on) were way too heavily salted, but the veges of the day were beautiful. our guest had the 500gm $20 steak special and made a pretty impressive dent in it too!

waited less than 20 minutes for our meals. ordering dessert did require flagging down a passing waitress, however.  

the hot fudge chocolate sundae was well worth the $12.50, though a bit difficult to eat out of the tall glass it's served in (we asked for a bowl and transferred the contents). this thing came with tempered chocolate squiggles on top, ice cream, chocolate sauce, fudge, brownie... no sign of any whipped cream, but to be honest i didn't miss it. we got extra spoons and shared one dessert between two, which worked out well. i've had bettermealsduring my week in christchurch, but nothing that compared to this dessert!

my husband and i went here for his birthday last week. it was quite a nice atmosphere, the staff were absolutely brilliant, the food was good. for once my steak was actually cooked right! seems to be something most restaurants cannot do right. my steak was perfectly cooked to rare, not overcooked and well done like most of the places we go. it wasn't mind blowingly good food, but it was consistent. i didn't like that ourmealscame out separately, and my husband had to wait a bit longer for his meal. all things considered though, we'd definitely return.

walked it told to take a seat and come back to the bar and order. hello it's a resurant we should be served. then were told they weren't doing stone grill. it's a stone grill restaurant why they can't serve stone grill is beyond me. took a seat at a table and were told rudely you can't sit there it reserved wkgb no sign saying that. went to ordermealsat bar the waitress was very rude and abrupt.mealstook forever. will not come back again.

have been overseas for the last 5 weeks and on returning to christchurch and to celebrate a birthday we decided to eat out. having visited this establishment on a number of occasions previously with no problems we decided to have dinner which was for 6 people. we were shown promptly to our seats and ordered drinks and quickly followed up by ordering our food. this is when things started to go downhill rapidly. myself and one of my sons ordered steak both medium rare, we then had to request steak knives which were unceremoniously dumped on the table. my entire meal was cold, my sons was slightly warmer. on calling back the waiter he apologised and said he would get them sorted out. i then requested a different option from the menu but after he checked with the manager the waiter said this would not be possible and i must stick with my original choice, after a few deliberations with the waiter i declined this offer, he confided that if it was up to him i could have what i wanted but was acting under managers instructions. my daughter in laws pizza was undercooked on the bottom and my wife's caesar salad had bacon that was virtually raw. ten minutes later the waiter arrived back and proclaimed that the manager had decided that i could have another meal of choice (she must by this time have realised she was running a restaurant). we decided to cut our losses and leave with a number of uneatenmealson the table but was not prepared to pay for the meal that was sent back. the waiter then appeared and asked if we needed any deserts or coffee, we normally would have but unfortunately had to decline his offer. on paying for themealsmy son was asked to pay the full amount even for the barely touched one which was sent back. the manager was insistent on arguing over this in full view of staff and customers. i intervened and said just pay the full amount and lets go at which point she deducted this meal from the bill. in the past 5 weeks we have eaten in many towns in england, australia and abu dhabi and have never experienced such low qualitymealsor levels of service as were evident at this restaurant. i fully understand that things can go wrong but they can also be rectified/recovered in an appropriate manner. needless to say the restaurant has now lost at least six customers and i wont be recommending this establishment to others.

my mother and i thought we would go out for a nice lunch but it ended up being anything but nice. the service was extremely poor, once ourmealswere served no one came back to ask how they were or if we would like another drink. themealswere very average and my mother actually had to try and politely put a mouth full into a serviette as she was unable to eat a huge gristly piece of beef. there was also a girl who was vacuuming whilst there were customers and you can just imagine how annoying that got. we ended up being one of the last people dining and we were made to feel as though we needed to eat quickly and leave. all of the employees just stood round talking about their sex lives and being extremely unprofessional. i would never ever go back. extremely disappointing!!

me and my friend dined here on a wednesday evening i booked for 730 arriving we said we had a booking the host went and got menus n followed her to be seated once seated we were looking at the menus only to realise we didn't have any drink menus another waiter came over to serve us n asked if we would like a drink we said we didn't recieve the menu he brought one to us then have us a few moments we ordered drinks n they were brought quite quickly over we decided to have their $20 stone grill as that was the special of the night even though the waiter hasn't explained this i knew from looking at the website before booking once placing our order we waited a good 45 to 50 minutes for our stone at this point the resturant was less than half full if that once actually getting ourmealsthe eye fillet was great as for the rest very average the blue cheese dips as way to over powering n i'm a blue cheese lover the food was average but most of the service was terrible once recieving ourmealsi decided i didnt like the dip and i would buy a side of aioli but not once did the waiter come back .. even to ask if our meal was ok we weren't explained the stone grill at all even though we've had them before usually a waiter would ask if u have to explain ... we both finished our drinks no one came and asked if we would like another one at any stage waiter returned once we had finished ourmealsdidnt ask how anything was he asked if we would like dessert i said maybe in ten minutes or so as the stone is quite filling but i was planning to eat dessert as it is also their wednesday special stone for $20 and dessert for $5 i still would of thought the waiter would of realized that we had finished our drinks yet he didnt ask if we would like anymore .. we went outside for a while to chat we returned in full swing of ordering dessert but unfortunately the waiter did not come back to our table we waited around 20 mins to be served again but nothing so we decided against it and just went to pay the bill the food is filling nothing great the meat was the best part and we cooked it ourselves if i was paying full price i'd expect more as for the service again terrible i would return to try a main meal they look great as i saw a few come out but i hope the service might improve its simple things that keep your customers happy

shocking customer service, it's like they aren't interested in their customers enjoying their lunch experience.

having made a booking we waited 10 minutes to be seated and were only seated after approaching a member of staff to request a table.

themealstook an hour to come out after two reminders to the waiting staff. what were they doing? fish and chips, nachos and a salad don't take an hour to prepare!

complaining to the member of staff that claimed to the owner, she didn't seem to mind that she would have six unhappy customers walking out so long a she got her money. still not sure if she was actually the owner as i've not come across a business owner that cares so little about customer feedback.

never again.

to celebrate my wife's birthday a group of 8 dined last night at this restaurant.we could not have been more pleased.the service was great and themealsfantastic and we found the whole night to be reasonably priced.as there was quite a large crowd there we expected delays but this did not happen.

went on sunday night 11/7/11. mother in laws birthday dinner. arrived at 7pm we were booked in for group of 6. looking forward to stonegrill. surly waitress came over and told us stonegrill menu which is over 50% of menu was unavailable as they had run out of stones at lunchtime!!!! staff apologetic but still hugely dissapointing as this is why we had booked there! mainmealswere atrocious worst i have had. flavourless, small portions, potatoes came out cold! vege's were terrible uncooked cauliflower etc. yuck. extreme lack of flavour. fries were overcooked and dry and skimpy. not only had they run out of stones for stonegrill, one of our party ordered a steak off the main menu and was told he couldn't have it. also ordered a side of fried egg which was forgotten and brought out later. didn't get dessert as wanted a quick getaway from this dive! only consolation was we were given free coffees at the end of the meal, which was the high point of an awful meal!

having just had lunch there today i would rate it as the worst dining experience ever. we eat out alot both here and overseas and i could not beleive today's lunch exoerience. firstly we waited just over an hour for six stonegrill meals. an hour is excessive given that it was 2pm (that was the only time we could book a table for) and that themealsconsisted of a few limp lettuce leaves, some minute warm 'roast' potatoes and a piece of raw meat...no cooking and not even fries. okay-so the stonegrill meals- i had surf n turf 2 small mussells, two small cooked prawns,a scallop white (no roe) and if you put your thumb and forefinger together that was how big the piece of steak was...i took a photo. dh had the tasting sg and basically had what i had only his piece of steak was three times the size and a decent size piece of pork as well. another tasting sg was the same. son had turf which was a piece of steak which obviously had been sitting for awhile as it had cooked well oon one side.daughter had the chicken sg- 4 cubes of chicken between two skewers and small portion of rice that was so hard that not only was it inedible but you couldn't 'cut' it. i actually felt sorry for the wait staff having to serve it. spoke to the duty manager who knocked our drinks off the bill (big deal as not a huge amount).value for $15 per sg??? i would rather pay $28 and have a real meal. we have all eaten again after leaving the restaurant.horrid horrid horrid experience and i cannot understand why people keep going back.

firstly i would like to say how great the new bar looks both inside and out.
we have been coming into your bar now for a while and have always been happy with the service we receive.
however i feel that after dining at your restaurant with my friends this week i feel it was only fair to let you know how disappointed we felt.

we all felt like we were a bother for dining in and a real inconvenience. it is such a shame to have taken friends who we had raved about the place to feel so disappointed.
listen i feel so strongly about this because all 4 of us felt the same. the biggest problem we had was with our meals.ourmealswas very and i stress very average and in one case a meal was hardly touched. even small things such as the sauce was not the same, and something so small as this is what we loved. when we were asked if we were happy with ourmealsit then came clear there has been a change in your kitchen staff.

i just feel your staff need to pull their socks up. we had only dined in a few weeks ago and were more than happy with our meals.