spicy green bean restaurant & catering

service unacceptable. my wife and i went to the spicy green bean in glastonbury last sunday morning for breakfast. when we walked in we weren't sure if we were supposed to seat ourselves or wait. there were no employees in the dining area so we walked to the back in the kitchen area and awaitresstold us to seat ourselves and she would be right over. it looked busy, but there were still tables available. thewaitresscame over took our orders and served us some coffee. this is where it all starts to go downhill.

about 15 minutes later, the place filled up. a table of 4 men came in, and 2 other couples filled the other 2 tables. it seems that only 1waitresswas handling this whole room. i did see an employee walk out the front door and across the street. another 15 minutes go by and we still didn't get our order. i walked back to the kitchen where i saw some plates being prepared. i thought they must be ours. i was wrong. thewaitressbrought that food for the table of 4 men and then brought out breakfast for one of the other couples.

i called thewaitressover to mention we were in the restaurant and ordered 20 minutes before these other 8 people came in. thewaitressinformed me the kitchen ran out of eggs earlier and decided not to tell us. that employee who walked out the front door was going out to buy some eggs. i asked "but how did that table of 4 men get their breakfast" thewaitresssaid they are "friends of the owner and claimed they were in a hurry and the owner left, so…….i don't know what to say".
"whaaaaat"

they run out of eggs and have us sit there for almost 45 minutes without an explanation or apology. on top of that they gave their "friends" priority service. how rude! they never even suggested making up for this in any way.
we stood up and walked out and said we would never eat here again. we would make sure all of our friends would know of this experience along with restaurant ratings sites on the web.

we drove down the street to ken's corner restaurant and they were fantastic and sympathetic to our bad morning. i heard patrons of that restaurant sharing similar stories of spicy green bean's bad service. good to know i wasn't the only one. after reading other bad reviews of spicy green bean, i am surprised they are still in business. it's only a matter of time when all this word of mouth will catch up with them.

that wow! is for wow how bad can service possibly be???
walked in with a friend for lunch and was completely ignored. after the "waitress" walked by us twice i went in the back to asked if we should seat ourselves which i was told yes. sat down at a empty dirty table (several to choose from btw) and thewaitressgave a menu to the woman we followed in. she proceeded to clean tables and ignored us. thinking we were going to get menus next we were surprised when a young man came in sat down and his order was taken immediately (same waitress). then another man came in and thewaitressthen gave him a menu walking past us again. at this point i ask for menus and with a blank stare thewaitresscleaned a table and set it and placed down 2 menus. when i asked thewaitressif we were supposed to be moving there she said well you don't have a wait person in the area your sitting in. so we moved. once we moved a new waiter then came out and took care of people in the section we just moved from!! he ignored us as well. (i guess because now we were no longer in "his section".) the originalwaitressthen took the orders of the woman that came in before us and man that came in after us. wow! i go out to eat alot and i've never ever had such horrible service. after a good 15 to 20 minutes of sitting and being ignored i realized we were never going to be waited on. i went to the back again and told thewaitressthat since she had taken the orders of now 3 people that came in after us we were leaving. guess what she said??? "ok". the more i think about this the angrier i get that i didn't demand the manager. i hadn't seen my friend in a while and was really trying to enjoy her company but wow how bad can service be?? i here the food is good but i guess i'll never know because i'll never go in that place again.