hotel facilities: very unprepared staff, no people available to pick-up the car in the valet parking. if you are not capable to have a valet parking, so do not offer this service. (not the restaurant fault but it is uncomfortable to beg to take your car while they say to you to be rounding around the hotel until they try to persuade you to make their job).
the restaurant: nice environment but nothing new or extraordinary.
the staff: just terrible and really unprepared. was my first and last time there! when we came to the restaurant, there were no hostesses at the door. after some time we had to call someone that was just passing and they called a very impolite philippino lady, (not about nationality but doing this it will make easy for the restaurant to identify and correct this bad example of an employee) so she came, even not saying a good afternoon, she just asked if we had reservation, almost threw me and my friend at some space between two tables and without any explanation of the buffet or the restaurant and even without a simple trial to indicate which one in fact was our table, she disappeared!!!
we guessed our table, we seated and we waited almost 25 minutes until the waiters could perceive that we were calling. in summary, terrible staff, it killed the whole experience!
the food:
the food was the unique good point about this whole mess, ops... i meant restaurant. (the 2 points are only because of the food, if the food was bad it will be a zero!) congratulations to the chef for the nice and adequate variety of food. the japanese food and the mexican food could have more items added but what they had was tasteful! the turkey was amazing. the potatoes and the vegetables were perfectly cooked. finally, the deserts were amazing and the passion fruit cheesecake was delicious. it is only missing a pasta station but overall, what they have is good and decent food. i think the unique staff who really work in this restaurant is the kitchen staff.
overall:
although i like the food, going to a restaurant is a total experience and my experience was unsatisfactory. i'm very disappointed for what we suffered just to have a good friday lunch! a restaurant is a business set-up and all the areas must be covered and mastered otherwise the future is closing the door. i hope it was an isolated case but in sum, i will definitely not recommend this restaurant to anyone.