songbird cafe

first time here and wont be the last. very convenient for young families with young children. customerservicewas excellent. the manager and staff on the day were all very welcoming and appeared friendly. thank you for making our experience comfortable.

visited this cafe today, first outing since lockdown.
upon entry, made sure to read covid-19 posters and instructions to follow on visit. filled in form for contact tracing, then waited to be seated as instructed by sign. stood there with my newborn and toddler for a good while, watching staff walk back and forth right in front of me with no acknowledgement at all, finally decided to stop a waitress and asked if i was to wait or just find a seat, she didn't really acknowledge what i asked and just grabbed menus and ushered us to a table.
served a glass with half the top of rim missing(cracked off), very dangerous.
all adults received food except my toddler, which we had to chase up. maybe next time, use a notepad when taking an order so you don't miss anything out.
word of advice, a smile and a simple hi goes a long way when anyone walks through your door. customerservice101

coffee was really really good butservicewas poor- wait time for food was massive and the slice was very disappointing ... might come back after they have had time to work out how to run a cafe

the cafe was modern. theservicewas poor and the food wait time was way too long! two couples left due to the timing. during our time awaiting for our food, we watched everything unfold. tables were unwiped after the removal of plates, cups etc. other tables that had people already gone, waited 10minutes before it was cleared or cleaned. 5 waiters & 1 male barista. when the food finally came ; it was beautifully presented but the chips were cold & hard to chew, the bun was rock hard. no knives & forks, we had to source them ourselves. really a shame, was hoping for better after the prices i paid!