worst dinner ever. went there with the family for a holiday meal. it was a total disaster. waiter was nowhere to be found. took 45 minutes for appetizers to arrive. soup was room temperature. i had ordered a filet medium and was told they cook them on the rare side. it arrived way past well done...dry as in not a drop of juice and room temperature. the bernaise sauce had beensittingso long, it had a skin on top and was also room temperature. the family had turkey and the gravy had started to congeal, like it does after it sits for over an hour. we actually left with the entreessittingthere. the couplesittingnext to us had the same problem..no service. they had to stop a busboy to ask for menus and drinks. his reply was "what do you want?"
the room had maybe 20 tables with dinerssittingat them. every time i'd look up, i never saw more then two waitstaff, and usually only one...for the whole room.
i can't believe smith and wollensky lets this place operate like that. i guess you take your chances going to a corporate chain like that.