when the service is bad, you blame the waiter. when the food is bad, you blame the kitchen. when they are both bad you blame the manager and don't make the same mistake again.
i ate here in june and had a so-so experience. i was really disappointed because thisplaceis one of my favs. i talked to the manager who was oh, so apologetic. i tried again tonight and it was worse!
we ordered fajitas and got a side of sour cream along with our drinks & chips & salsa (?) then the rice and beans came at 7:30. the meat came at 7:45. i finally asked for the tortillas because they clearly weren't coming until much later. needless to say the rice and beans were cold by the time we could eat them.the waiter was, i think, new which explains the bad service but i don't think he was cooking the food, which was very overdone (meat) and tasteless. the rice was completely without flavor and the onions on the fajitas were cut in huge slices (like a quartered onion). the meal was basically awful. i told the girl at the checkout and she apologized nicely but made no offer to do anything but tell the manager.
give me a bad meal once, it's a mistake, twice it's a deep drop in quality for what used to be a good mexican joint. i won't be back.