red bone alley restaurant

yes...going downhill for sure!. this used to be my favorite restaurant in florence. well that is no longer true! the last few times i have been there, myfoodtasted like it was just thrown together. the restaurant itself is dirty, and i have seen cleaner bathrooms at gas stations. i am teacher here in florence and a large group of teachers from my school used to get together here for birthdays, showers, retirement parties, etc. well, we have decided to take our business elsewhere. it's amazing what a fresh coat of paint and a scrub brush will do, you should try it redbone.

overrated steak was severely overcooked. other folks eating with me thought theirfoodwas just acceptable. wait staff was good though.

thefoodis decent. no wow factors for me but the ambiance is nice. i stick to the shrimp and grits or jacked up mac & cheese. cute for dates.

atrocious service.. i just had the most god awful experience i have ever had at a restaurant. i ordered online. myfoodwas supposed to be ready at 5:20. at 5:45 myfoodwas brought out with no explanation as to the reason for the wait and hardly an apology. once we got thefoodhome we found our order was incorrect and missing an entree. i called and spoke to a manager named jeff (who is not listed on the website as a manger) who apologized and said if we could come back he would have our missing item ready in 10 minutes. he asked what vehicle we would be in so it could be brought out to us. i got off the phone with jeff at 6:03. at 6:35, 20 minutes after when it should have been ready, we went inside to get ourfoodsince it clearly wasn't going to be brought out to us. once inside we explained to the hostess what was going on and she went to get our food. dave (who is the general manager) came up front and asked if we had been waited on. we told him we were waiting on our corrected order after waiting 20 minutes longer than quoted. at that moment the hostess brought our food. no apology. nothing. the icing on the cake? the entree that we drove back to get was cold. the entire experience was ridiculous. we will absolutely never eat at this establishment again and will without a doubt be telling every single person who brings up restaurants in, around, or near us that redbone alley is not the place to go.

greatfoodand worth the drive.. we always stop here when we're in florence. i really enjoy their wings on the appetizer menu and typically pair it with a salad so i don't get that i ate too much feeling. i haven't ever had bad service, sometimes it's a bit slow but that seems to happen around the typical rush hours. get their a little early and service is always excellent and thefoodis too.

first time there and was not impressed,foodwas cold and dry. wouldn't consider going back unless the service improved.

has great scenery, very classic food,hasfoodfor the whole family

asked for everything on our table. we literally had to ask for everything.. drinks.. straws..menus..utensils (once we got our food).. condiments.. refills..... the only thing the waiter remembered to bring was the bill. i felt like the waiter was confused as to why we were even there. thefoodwas okay. my wife and i split a chicken alfredo which was "so-so".

we would have had a better experience, meal, and cheaper bill if we just went to olive garden

wood smoked wings----wonderful things!. hard to believe that something as simple as a chicken wing can be transformed into such a delight.. i also like the traditional shrimp and grits and i have eaten shrimp and grits from savannah to southport and have found none better. as far as i am concerned, this is the place to eat in florence both for locals and those passing through. my wife and i occasionally use the curbside service as well. we always find ourfoodto be promptly delivered and as delicious as when served in the restaurant.

refreshingfoodin a relaxing clean friendly atmosphere! well worth the drive! mexican dip a must for appetizer, my fave! greatfoodand prompt service. service has always been fast and experienced friendly wait-staff that was attentive to our needs (refilling drinks and all).

going downhill.foodis so-so (certainly not what it used to be) but absolutely stunned by how dirty restaurant appeared. bathrooms were unsightly, dirty and rundown which screams volumes of how the kitchen must be kept. if you don't care what the customers see, how can you possibly care about what we don't see???
it's time to start reinvesting your profits back into the restaurant....food and building. and please, just take a look around with fresh eyes and adequate lighting in the process.

nice atmosphere, very slow service, free ice cream for kids, has separate kid zone, mostfoodis tasteless, however burgers are good, bathrooms are horrendous,

not what is used to be. i still like it just not as much as i used too. seems that over the years the quality of thefoodhas deteriorated. not sure if its me or the restaurant but i'm thinking its the restaurant.

shrimp & grits for example. used to be a very nice dish with the option of having it spicy. portion used to be larger than it is now and the spicy was actually spicy. the toppings with the shrimp were nicely prepared and fresh looking.

now if there is a difference between the spicy and regular i can't detect it. the shrimp are overcooked and the peppers and onions with them are so overcooked they are almost unrecognizable.

i can make better grits at home.

that's a common theme throughout the menu. i think dale needs to pay more attention to the meal preparation.


-----15 jul, 2012-----

torn. i used to really like red bone but over the last few years it seems like the quality of thefoodand skill of preparation has deteriorated. one of my favorites has always been the shrimp & grits but the last time it looked like a totally different dish and it did not taste the same.

its worth a shot just to experience.

salty southern food. the inside of this restaurant is designed to look like a neat alley (thus the name). it's a great place to take your children because it has a play area with ice cream. there's an arcade upstairs and a separate bar. thefoodis pretty standard american food. they have sandwiches, pasta, bar food, salads, seafood, and meat dishes. their shrimp and grits are great though very salty. there's live music on some nights which can make for a very noisy environment but overall this place is a great place to go.

vegetarian unfriendly. i have been a vegetarian for many years and do not expect everyone to cater to my interests -- especially when i am at a fastfoodrestaurant or at afoodwasteland like applebee's. i do expect restaurants with real kitchens and supposedly real chefs to give it a try.

i called red bone back in october and told them that we were coming in and that i just wanted to check that they could pull something together that was vegetarian. the young lady that answered the phone said she didn't think so, so i asked her if she could ask the chef if there was anything they could whip up for an entree that didn't have meat in it. after several minutes, she came back and told me that they don't do vegetarian meals there. (i later learned that they do have a pasta dish on the menu.)

very disappointed.