service sucks.. i am considering cutting my toe nails or scrubbing a toilet or two...the one thing i am not considering is going back to the ram in tacoma. i could talk about the food but then i would be lying, because the service was so piss poor on the front end that i felt that russian roulette with a derringer would be a safer endeavor. in the next few lines, i hope to demonstrate how the management at the ram successfully took “service” out of the phrase of “customer service”.
i have been a happy customer since 1992 when i used to go to the university district store almost weekly and enjoyed almost every moment. what a contrast to today! when we show up at the ram today, we meet at the front door where we stumble across a hostess in street clothes who is in the vestibule of the doorway. we were able to figure who she might be because she had a computer tablet in hand, i guess no one else has these. i am fairly certain that a game of tic-tac-toe was in full swing on said tablet because as people waited 10 to potentially 45 minutes, it was hard to fathom the seating system with half the restaurant empty. as one stewed in the waiting area, you were either treated to people bustling to and from the pisser, or looking at the backs of management working a status board representing mostly empty tables.
after about 20 minutes, we were sat in a beautiful table...psyche! and there we sat. watching a myriad of staff moving to and from delivering drinks, food, and talking with customers; my table has a board in it with 42 years of growth rings! after about 10minutesof dawdling, i checked the side of the table for a telltale red “x” indicating that we had the plague, or if my three year old had crapped her pants. we continued to see others get service, but after about 5minutesmore, it became apparent that the only that would be accomplished was that we would witness the progression of our age.
in the end, we exited stage right and handed the manager our heavily pursued menus that might as well have been written in an obscure dialect of mongolian. we also gave her the bill from the previous customer and judging by the lack of tip, we were not alone in our service quality appreciation. we found another restaurant that not only had great food, but seemed to do something that the ram lost. care.
i have a suggestion for the management at the ram in tacoma. i like all of your great posters and “flair” (see office space, 1999) however, you should use your fantastic marketing talents to create a “for sale” sign. move over kenny rodger’s rosters and chi chi’s, the ram is going to join you. i’ll be back when it’s a fat burger or a red robin.