where do i begin? service was inconsistent, and was either extremely hyper or rude (throughout dinner, a total of five different employees visited our table, and so it was difficult to determine who our actual waiter/waitress was). for an appetizer, we ordered the queso dip and chips, which should not be a menu item (cold and under-seasoned chips, close to no pico, and a bowl of queso that tasted like it came directly from a jar and with no additional seasoning). for entrees, i ordered the bluegrass special, which consisted of overcooked chicken breast, and a layer of barely melted monterey jack cheese that slid right off the sandwich, and my wife ordered a cheeseburger, medium well, although it was served medium. the highlights of the meal included the fries and the baked sweet potato; however, if you are looking for casual americana, go down the road to cheddar's.