great food, but below par service.. primo's has really great food (and pizza), however, like the other posters have noted, the service is really sub-par. people say you have to wait in order to great food, however, primo's takes it to the limit. even though you wait what seems like forever, the food will come out nice and hot, but that makes you wonder...is the kitchen just taking their time or what? so, if you can live with the slow service, then you'll enjoy their food. the only other negative is that they're a bit pricey (come on, it's only pasta and pasta is cheap to buy and make and so is pizza). don't ever ask for an extra meatball, it will cost you an arm and a leg.
oh, and if you're really looking for a better pizza than primo's, then go to salvatore's (it's located where primo's used to be)...they really make authentic pizzas and don't nickel and dime you to death. and i'm a regular customer of both primo's and salvatore's...the edge, in my opinion, goes to salvatore's.