ponzio's

wont go again. my wife and i would go every weekend for brakfast. slowley we took notice that the quality of the food and the freshess went down hill, we had found out the owner had past away and his son and other family members took over.

i had made mention to the manager regarding a meal we had and he began to make excusses for each of my concerns. i wasnet looking for a free meal. i was a regular custmer and after our conversation was over i had told him i didnt think he cared if i was a satisfiedcustomerhe told me
"its hard to make everybody happy"

i never went back and never will.

a friend of ours is a server at ponzio's cherry hill and we always ask for her section and let them know we will wait for a table in her section. for the last six visits there for weekend breakfast the owner and or hostess has purposely put us in someone else's section. the whole reason we visit that diner is for her. obviously they are not aboutcustomerservice satisfaction. will not be visiting ponzio's for a long time to come.

this is hands down the worstcustomerservice i have ever experienced in my entire life. we order take out every weekend and dinner during the week, and every single time i wait at the take out counter for atleast 15 minuets without even being acknowledged. i have to ask for help even with 10 employees just standing around (2 of which i overheard talking about their favorite kind of wine, while i was standing there not being helped) who see i am at the counter and still it takes another 5-10 minuets to be serviced.... to pick up a take out order!!!!! the only reason we continue to go here is the good food. unfortunately this has been the last straw. we spend atleast $200 a month there on take out, and the service is absolutely appalling. it's a joke to even call it service.

ponzio’s review
caution: don’t complain to the owner
i have just had one of the worst experiences ever at a restaurant. after spending over 1 hour waiting for our check, once our meal was finished, (yes... over one hour for our waiter to tell us how much we owe) they had the audacity to charge me and my date 18.5% gratuity for their incompetent service.
when i complained and said the service was not even worth 10 % gratuity and i wanted $2.56 off the bill for lousy service. the owner of ponzio’s diner in cherry hill, nj called the police. when the police arrived the officer was very cordial and calmed down the diner owner, we were able to leave.
do you believe a diner owner would call the police over a complaint about incompetent service that could have been settled by allowing a $2.56 deduction off of a 48.00 bill? ($7.56 of which was unearned gratuity).
i was willing to leave a $5.00 gratuity for the incompetent service. when i made the manager aware of my displeasure, he refused to compensate me and asked me if he wanted to get the police involved. i thought he was joking so said “sure call the police” what a buffoon.
i have probably had about 100 or so meals at this diner over the last 10 years... i never had a problem with the food or the service. but after this... he has lost me as acustomerforever.
i though the gratuity was a stipend, tendered by a satisfied customer, to a service provider, for a job well done. since both my children worked as wait staff at several restaurants during their high school and college years, i understand the rules and usually leave a gratuity in excess of 25%. my girlfriend always says i leave too much.
this service was really bad and the owner compounded it (the poor service) with his actions.
after he called the police he said i could not leave until the police arrived, he has us on surveillance cameras and he would file a complaint with the police if we leave. (he should check his surveillance footage to see if he would have commended his staff on how we were served.)
i really like the food there and the only way i will ever return is if i get an apology from this owner. i can assure you that he is not man enough to see his mistake. so i guess... never again at ponzio's.