orca restaurant & bar

i visited the orca restaurant with a friend last sunday only to have an extremely upsetting experience. i had ordered the pate and toast whilst my friend ordered the french toast. after half an hour of no food arriving we were wondering what could be taking so long, especially as there was no one else in the restaurant when we made our order. i was going to give it a little longer until a couple that had arrived after we had ordered were served two full english breakfasts! due to this we decided to leave. however, whilst paying for the coffees we'd had, one of the kitchen staff (possibly the chef) seemed to take offence to this and was extremely confrontational and also started calling us names.

i have been to the orca restaurant several times over the last few years and up until this occasion have always found it a goodplaceto eat. the front of house staff are always friendly and helpful and this time was no exception. however if your kitchen staff have absolutely no customer skills then they should not be interacting with customers.

i find it absolutely disgusting that anyone should be treated in the way that we were even if the staff believes the customer to be wrong (although i find it hard to believe that it takes longer to cook french toast than a full english...).

raglan has plenty of other restaurants to try and i suggest the reader of this do exactly that.

thisplaceis must visit to have either a heavy breakfast or sumptuous lunch
food variety is pretty awesome and crew is a bunch of fab people
love coming here always on our raglan trip
good going guys!!!!

walled around raglan last night trying to find a niceplacefor dinner to celebrate our 32nd wedding anniversary . most of the restaurants had hardly anyone in them which we thought wasn't a good sign, so we walked down to the orca and it was quite busy so we went in. we weren't disappointed! even though they were busy we had great service and a beautiful meal. well done to the orca team.

we arrived in raglan hoping for brunch at the pub. couldn't get in the back where we parked so ended up in orca. what a niceplaceand the lady who served us i cannot remember her name sorry, she was lovely and helpful. more credit to her please i wish i knew her name, i asked her about scattering my parents ashes and she didn't look at me as if i was crazy. so i may have forgotten your name but will not forget you. thank you. yummy food and the best mocha mmmmm thank you

orca's food is fantastic, the service however lets theplacedown. 10 minutes to get water, then a drinks order and wouldn't take the food order till the drinks were done, they took another 10 minutes to arrive, we ordered mains only once they remembered to come and the two meals took 45 minutes to arrive and other customers in theplacewere complaining amongst themselves too. the people in the bar at the back were getting faster service. another drinks order wasnt filled as the 'on tap" machine had just broken. repeat buisness is a must for a restaurant and this is the 3rd time i have been to theplaceto give them another try and even though the food is delightful, the service lets the experience down

very disappointing, slow bad service, noisy and we had booked but tables and seating not that great.
no atmosphere and food pretty basic when it finally arrives. there are places in raglan with more atmosphere than this. could be quite a goodplaceon a hot day for lunch but doesn't quite hit the spot for a dinner.