the last two times i went to noi were good. the staff was friendly and they accommodated when we asked to relocate to a table that was warmer.
unfortunately, i have to say i judged too soon. food= good, service + accommodation= poor
we made reservations the night before for the special low table with the curtains. i had friends from out of town to visit and i wanted to have something special. the woman on the phone stated that they did not have a reservation at the time i wanted and that we were set. the next day however, we were told our reservation was lost. we were reluctantly seated at a table with the least aesthetic surroundings as well as conveniently onlooking the party who are at the table we reserved. i asked the hostess if we could switch to the table that we hadreservedonce the party was finished and she gave me a somewhat blurry answer. from that, i did not feel like she cared at all that we had made a reservation that they had lost. i reminded my waiter kindly of our situation and he said he would have to relay my request back to the person in charge. from then, the waiter seem to be quick and avoiding us. i would have expected the opposite service as we were already disappointed in the professionalism of the restaurant and their unapologetic nature in losing our reservation.
we ordered and received our food. it looked delicious and tasted wonderful. they party who sat in our table had just left after our plates arrived and i reminded the waiter if we could move. it was not until i brought this up again that he then informed me that we were not granted the permission of the charger personal to do so. i asked if there was another reservation for that table at this time or in the near future and he replied simply: no. um, what?!? so, apparently the table that i hadreserved(that was lost) could not be given to me after we had waited at another table and there was absolutely no reason that we could have the table now? he then casually suggested a "couple of complementary desserts" and to his obvious surprise i accepted. it took him a long time before he quickly (literally) tossed us the dessert menus and left without asking if we had any further questions. we picked the fried ice-cream (which was heaven). 10 minutes later, the table we hadreservedwas given to a family of 5. the remained of our evening, consisted of watching yet another party enjoying the table we had reserved.
the dessert was truly delicious but i have to say i felt very unhappy with the restaurant's response to a mistake they had made and i never once received an apology. during my stay, i would have to say 75-80% i felt under-valued (perhaps of my young appearance and those of my peers) and not taken seriously or with respect to my concerns. the only time i felt good at the restaurant was when i was eating the food.