navala churrascaria

my husband and i brought our friends to your restaurant on friday night, who were on their honeymoon and were visiting us for a couple of nights and it was the last night they spent in australia. we had a reservation and went there, it was crowded, we ordered two cocktails and a vodka on the rocks, but one of the waitresses, her name was maria, brought us a glass of champagne so i asked my friends if they ordered any champagne in our own language  because they don’t speak english then the waitress said ‘answer yes or no please’. i was confused why she was upset so i asked ‘what?’ and she said something like our behaviour was rude so i said ‘i couldn’t hear you, this place is loud’ then she said ‘i spoke loudly enough, i don’t think you couldn’t hear me’…. she put the cocktails on the table and walked away. from that moment, my husband and i felt very unpleasant and upset and i couldn’t even understand why she tried to argue with me. i called the general manager and talked about everything and he said sorry and i told him that we wanted another staff member to serve us because i didn’t want to ruin our last dinner. i wanted to hear the reason why she said that and tried to teach us, but there was no explanation or even a sorry from her and she kept pointing at us and saying something to her colleague, staring and walking around us. we were furious, and upset, and we don’t want to visit your restaurant again, but we wanted to let you know why. it might be a good idea that the staff have better customerservicetraining.

wow the meat here was simply delicious. enjoyed all the different cuts they offered and theservicewas also top notch.

lovely setting, had the all you can eat.
second time to this restaurant and a nice bottle of red goes down with the beautiful meat selection,servicewas quick and friendly, well priced, definitely a place to check out.

great variety in food but also huge on the meat, wish there where more vegetable options but apart from that was delicious. the haloumi, chicken thighs, pork and cinnamon pineapple where a huge delight and the pine apple was absolutely delicious. went here for a christmas work party and would definitely go back. very popular and great view,servicewas slightly slow waiting for people to come around at first but once they started you got a huge variety of everything.

on the whole an unpleasent experience!
my wife and i had a nice seat on the balcony overlooking the river. great! theservicewas fast and the quality of the food was really good.
just dont order wine there.
the first bottle was corked and after that we switched to a nicer bottle $112 they charged.
the young waitress was not experienced at opening wine and broke the cork while opening the bottle she went a way to fix it. she came back and poured our wine. after a glass each we noticed what we first thought was sediment actually turned out to be bits of cork. i look in the bottle and there's a large piece bobbing about. when we mentioned the cork the manager came and said "well you have drunk almost half of it what would you like me to do?" um filter and decanter it. so off he went and came back later. the wine tasted much nicer.
when we went to pay we offered a suggestion that in future if that happens to filter and decanter is before serving to the customer. his response "yeah, oh well sometimes it happens". no discount offered and poorly handled complaint/suggestion for improvement

this is an exciting but daunting experience – for $53 you get unlimited bbq meats and sides. the drinks list is extensive, moderately priced and well paired to the meats, and theservicewas mostly prompt and polite. the location along eagle street is nice but the venue is very busy and noisy; there were 5 other birthday celebrations when we went so be prepared to feel lacking in uniqueness if you’re celebrating. some of the dishes were unexcitingly mediocre and clearly tailored for more basic palates (chips, coconut rice, garlic bread), but others were terrific, particularly the pork ribs and beef ribs. waiters constantly bring food to tables and carve meats straight onto your plate which was, as a personal detester of the usual physical demands of buffets, a huge plus and greatly enhanced my consumptive capabilities. the range of foods available is somewhat overwhelming, so carefully constructing a strategic plan of attack is definitely advised. overall a great meal for the price, and worth a visit for group dinners.

prepare ze stomach for this one if you're going to navala, because with unlimited meats, and a wide range of sides you're going to want to maximise. the favourites are of course rump cap (can't go wrong with a rump cap for a brazilian bbq) - we do however wish there was a bit more flavour to the meat. exquisite views of the brisbane river from this place, and really is a good choice if you're wanting something hearty and indulging but still want the picturesque views from eagle st. customerserviceis fantastic.

compared to other brazilian bbq restaurants i've been to, i was let down. the atmosphere is really bland and unimpressive and the room was quite ugly to be honest. even the views couldn't save it. the food was okay but nothing great. theservicewas fine but once again, just average. i won't be going back.

reasonable effort. i've eaten many better brazilian bbq's than this. some meats were tasty but most lacked the real churrasco flavour.servicewas good and location great. actual restaurant decor was a bit drab. overall i wouldn't go back but wouldn't condemn them either.

terrible service, cold unseaoned meat that resembles left overs. anyone who is considering this place over the other options because of the view/location... think twice.

theserviceis terrible here. regardless of making a reservation we had to wait over 20m then taken to a small table when clearly there were other tables available. when we asked about being moved the server was extremely rude and even started to raise his voice. definitely not trained to act professional.

some of the meat that came to our table was already cold from making its round around the restaurant. worst part was that we ended up with a bloody piece of meat with no seasoning.

the side dishes were terrible. our fries were literally wet. again no seasoning. salad was a boring vinaigrette without any flavour... how you ask... it's possible with this place.

the only thing that was remotely good was the sausage. then again that alone should give you an idea about what sort of brazilian "bbq/steak" place this is.

2/10service
4/10 food
7/10 cocktails
8/10 location
warning... avoid this place at all cost.

terrible service. this is an awful place, anything you order that isn't from the bbq will take almost an hour to come out. the waiters are slow to bring drinks and the venue is extremely loud.

in summary: overpriced, slow service, poor food


-----12 dec, 2014-----

terribleserviceand way overpriced. this is an awful place, anything you order that isn't from the bbq will take almost an hour to come out. the waiters are slow to bring drinks and the venue is loud.

in summary: overpriced, slow service, poor food

how not to treat a patron!!. i've been to many a brazilian bbq before and know the score...a set price for all you can eat delicious bbq meat. but when you're not that hungry and a menu is presented to you, a la carte is a great option - if you can actually order from that menu...haha!! i pointed to the rib dish on the menu and placed the order with our waiter and when it did not arrive after 40mins, i asked another waiter how far away it would be...only to be told that you cannot order a la carte. confused, i asked why was i offered me a menu then?? next thing, i was met by a manageress, screaming at me and not willing to accept my recommendation to not offer your patrons a menu if you actually cannot order from it...her response? don't tell me how we should do things in our own restaurant!! and blaming her staff for 'not being able to speak english very well. what took the cake was her pointing and gesturing to her staff to cease any form ofserviceto me. what a joke and disappointment!!

perfection!. went there on friday night for a birthday celebration (as did many others), and i was so impressed by theserviceand food. i've been to other brazilian "churrasco" restaurants in brisbane, but navala has blown them out of the water.
as soon as we "started the bbq" the sides came out almost immediately, and they were of high quality in taste and appearance, which i found was alot better than other similar restaurants. also they kept bringing out our favourite ones whenever we ran out.
the meats were incredible, and they had a huge variety that we all enjoyed.
no long waits between meats too!
the staff were very friendly and looked like they loved what they were doing.
will definitely be going back; one of my new favourite / best restaurants in brisbane.


-----08 nov, 2014-----

perfection!. went there on friday night for a birthday celebration (as did many others), and i was so impressed by theserviceand food. i've been to other brazilian "churrasco" restaurants in brisbane, but navala has blown them out of the water.
as soon as we "started the bbq" the sides came out almost immediately, and they were of high quality in taste and appearance, which i found was alot better than other similar restaurants. also they kept bringing out our favourite ones whenever we ran out.
the meats were incredible, and they had a huge variety that we all enjoyed.
no long waits between meats too!
the staff were very friendly and looked like they loved what they were doing.
will definitely be going back; one of my new favourite / best restaurants in brisbane.
well done navala.

we devoured that meaty goodness like barbarians whilst listening to some relaxing live tunes and downing cooling fresh coconut water. i should also mention that theservicethat we received on the night was upbeat, friendly and efficient. we absolutely enjoyed our dinner at navala. the only downside was, the other travel bunnie and i were so full, we almost rolled all the way home.

poor service. i went to navala with no expectations and was sorely disappointed - theservicethe table and i received from not only staff, but the management was terrible.

a large group and myself celebrated a milestone birthday at navala - the birthday girl was in tears not long after guests arrived, as management told guests if they were not ordering the 'all you can eat option' they had to leave the restaurant. the only alternative to this was to drink at the bar, away from the birthday celebration. it was a long night trying to rectify this.

as a group we understand where the restaurant is coming from, however to treat paying customers who had spent close to $1,000 at navala, with such disrespect is beyond insulting. needless to say, myself and the large group i dined with, will not be returning, nor promoting anyone else to. i would much rather spend the $53 dollar price paid for the main meal (which was also the only dinner option available); elsewhere along the eagle st pier.