my husband and i brought our friends to your restaurant on friday night, who were on their honeymoon and were visiting us for a couple of nights and it was the last night they spent in australia. we had a reservation and went there, it was crowded, we ordered two cocktails and a vodka on the rocks, but one of the waitresses, her name was maria, brought us a glass of champagne so i asked my friends if they ordered any champagne in our own language because they don’t speak english then the waitress said ‘answer yes or no please’. i was confused why she was upset so i asked ‘what?’ and she said something like our behaviour was rude so i said ‘i couldn’t hear you, this place is loud’ then she said ‘i spoke loudly enough, i don’t think you couldn’t hear me’…. she put the cocktails on the table and walked away. from that moment, my husband and i felt very unpleasant and upset and i couldn’t even understand why she tried to argue with me. i called the general manager and talked about everything and he said sorry and i told him that we wanted another staff member to serve us because i didn’t want to ruin our last dinner. i wanted to hear the reason why she said that and tried to teach us, but there was no explanation or even a sorry from her and she kept pointing at us and saying something to her colleague, staring and walking around us. we were furious, and upset, and we don’t want to visit your restaurant again, but we wanted to let you know why. it might be a good idea that the staff have better customer service training.