we just had the most deplorable restaurant experience any of us have had at mr. ds. it pains me to say as it could have been agreatexperience and so many others have obviously enjoyed their experiences here. but we left this restaurant with the worst tastes in our mouths, both literally and figuratively.
a group of 11 of us, which included 4 children and 1 infant, made reservations for lunch at 12:30 on a mildly busy saturday. we ordered straight away, some mains, a few entrees, some starters for the kids to share, including bread, and some coffees and bloody mary's for the adults. when the coffee and bloody mary's didn't arrive until 1:15, we were already 3 inquires deep into repeatedly asking "how is the food tracking for the kids". after being assured each time "the bread is being plated now" we proceeded to watch table after table receive their bread, their meals, their desserts, and in some cases even leaving after having arrived later than us.
the bread finally arrived for the kids at 1:45, with nothing more than a sorry and no further explanation. the 7 year old in our group, who was miserable with hunger along with all the rest, put it most appropriately when she then said "it took this long just to get the bread?"
the entrees and starters arrived shortly before 2:00. the mains and the kids donuts around 2:15, at which point we had already settled the bill, with a pathetic offer of reimbursing us for our donuts for the troubles. yet still after many direct inquiries, there was no explanation given for the catastrophic delays.
we finally left after 2:30, having to take our donuts as takeaway since everyone's day had now been disrupted by the laboriously overlong ordeal.
when inquiring one last time upon leaving about what went wrong in the kitchen, we were told "i'm sorry, we didn't realize you were in a hurry". we weren't in a hurry until we realized we were going to spend all afternoon against our will in this place.
if a restaurant believes that waiting over an hour for bread, and nearly 2 hours for mains is "normal pace" then they don't deserve our or anyone else's service, and they need to take a good long look at their service and training.
mr ds for us stands for mr delays. save yourself a few hours and a lifetime of frustration, and some money (the bill was still over $400 with our measly donut discount) and go to bistronomy around the corner.