my family along with two of our friends attended the mill street brew pub on saturday, july 16. from start to finish it was probably the worse dining experience i ever had. we called and were advised that they didn't take reservations. nevertheless we decided to take a chance and when we arrived at the pub, we asked if we could sit near the water. we were told that wasn't possible because they didn't have a waiter/waitress for that section. however, we noticed that there was only one table of six people in there that night with plenty of empty tables.
we all ordered drinks and then ordered our meals and that's where it started to really go downhill fast. we waited over an hour for simple meals like fish and chips and wings. no one came to our table to explain the delay. the place wasn't even that busy. in the meantime, we had different servers come and replenish our drinks. when we asked them what was happening with our meal, they advised that they didn't know. finally, our original waitress came back and advised that there had been a problem with the deep fryer and she hadn't been informed. an hour later we received our meal - probably the worse fish and chips i have ever had - the chips were cold and the fish, when you cut into the hard coating, oozed oil. i ate it, because by this time i was starving. my son ordered mild wings and when he received his order, they were extra spicy and he couldn't eat them. he reordered his wings - took about 15 minutes and when he received them half looked like they weren't cooked and the other half were burnt.
the waitress said that the manager would be coming over to speak to us but later she advised that he had told her to handle it. a 30% discount was applied to our bill.
when my friend tried to talk to the manager about theservicewe received, he made the comment that he wasn't even aware of the situation - but who authorized the 30% discount then?
we had just finished a two week tour of the east coast and everywhere we went, theservicewas great and the food was fantastic. only at mill street pub did we experience rudeness, ineptness and a total disrespect for the customer.
we won't be going back there and will be telling our friends to definitely find another restaurant!!!