not a great experience for us i'm afraid. sunday 27 aug and those on either had very little knowledge or experience in their jobs or were not all that bothered. we (just my friend and i) went in, not too sure if we should wait to be seated or go for it, no one approached us so we asked what the deal was. they said to take a seat outside and they'd bring menus, but after quite a wait no one came. wentbackinside, decided whatever was in the cabinet was probably going to be a safer option but even that seemed a bit difficult to manage and also involved a long wait (seriously, just hand the piece of cake to me when i pay for it, its much more efficient than forgetting and having to make 2 trips to me outside). i ditched the need for coffee as i really didn't trust them to actually deliver on it. last time i visited milk and honey was waybackin 2009 or 2010 and i remember it was an odd experience then too. won't give it a 3rd time lucky try. i know it's not a big city but surely napier can do better than this?