in the middle of the action. merchants inhabits a beautiful old building in the heart of nashville's touristy downtown, and so if you can land a table looking out at the intersection of 4th and broadway, you can't help but enjoy all the people watching that will go on! merchants is, as many other reviewers have pointed out, very popular, and it is quite loud and energetic. this is not the place to go if you want a quiet dinner, because you will find it necessary to speak loudly to be heard, and with so much going on in the restaurant and out on the streets, the atmosphere can be distracting. but if you are looking to get together with a group of friends for terrific cocktails and excitement, this is the place.
service tends to be on the slow side, but the waitstaff was competent and friendly. my blackened catfish sandwich was spicy, tender, and flaky, and it arrived hot to the table. the homemade chips were boring--they remind me of the homemade chips i see popping up on menus everywhere. fries are out of a bag and into the fry basket, not hand-cut. the chicken fried chicken is delicious, but the mound of smashed yukon gold potatoes they sit on are bland and under-seasoned, and there's no salt and pepper on the table to perk them up. a favorite at our table was the mac and cheese, minus the bacon and the tomatoes. it was absolutely delicious: steaming hot, infused with the flavor of aged cheddar, and oh-so-creamy.
if you are innashvillefor a convention and don't want to get your car out of a parking garage to go farther afield, i recommend merchants as a viable downtown option. just make a reservation!