mandarin restaurant - niagara falls

better at playing detective than offering good service. went on a saturday for dinner with friends on my birthday as we were famished and wanted something quick and simple that everyone could enjoy. had a few options, but chosemandarinas we were told dinner was $21 by the hostess and they had available tables.

at the food, which was typicalmandarinstyle, poor quality, but lots of food. some key items seemed to be missing from the buffet during our visit, chicken wings, chicken balls etc.

our real surprise came when our bill arrived. $29 per person, we couldn't verify the price as none of their menus or table settings show pricing. spoke to fred, one of the "owners" who was more interested in who told us the price than actually helping us. he made us wait 45 minutes while he tracked down the hostess and even bothered to check the cameras while we were waiting patiently for him to return.

doesn't he have the nerve to tell us that we are lying and nobody told us it was $21. he eventually demands us to just pay whatever, he doesn't care and storms off. rude and embarassing, but the final surprise was when the new bill arrived with a $21 per person charge... and yes, we were told we had no choice but to pay that amount. so much for being reasonable customers... any other restaurant would have offered us at least a sincere apology for the misunderstanding. restaurants are about service, and food.

spoke tomandarinhead office who refused to offer us any additional help but a poorly worded apology letter "on behalf" of their franchise store.

tldr; don't waste your money here. lots of food, but low quality, and if you have an issue, their management will waste your time and call you a liar while giving you a horrible customer experience.

2016/10/26
another mandarin, this time in niagara, and another good meal. we like the variety of dishesmandarinoffers, and overall the quality of the food and service is usually very good. however i did find this evening that there were a couple of dishes that were not as fresh as they could have been; maybe they were slow movers. but i still enjoyed the other 30 things that i ate.

to much msg. when i was visiting niagara falls i wanted to give themandarina try, because i herd it was the best restaurant in niagara falls, well, the food was loaded with msg, so much i thought i was going to explode. if i ever visit niagara falls again themandarinwill not be on my return list.

local gem. as a local, i can say i'm very happy to havemandarinin our area. the food is delicious, very tasty. they have everything you could want. noodles, chicken, beef, salad, sushi etc. they even recently added frozen yogurt and cotton candy! this place is always immaculately clean and i personally like the decor, its very cheerful. just tried their raspberry cooler, very good! this place is definitely a crowd pleaser. also very good service, love their hot naps.

mandarin an excellent family restaurant. we've eaten as the niagara falls, onmandarinseveral times with our 10-12 year old aged children and they really enjoy it. they request it as a treat for special occasions. this works well since adults can also get food they enjoy and a glass of wine. we have found both the food and the service at thismandarinto be esp. good; it certainly always seems to be busy. we enjoy the fresh seafood, esp. the crab legs when they are available, the sushi, and the deserts. if you are looking for a compromise that will make everyone happy,mandarinis a good bet.

great food and service. i've been to manymandarinrestaurants, and most locations are not that great, but this location was the best! the food was good, and the service was very friendly! would return.

wonderful service!!!. we got there a bit early for the lunch buffet. they took our names down, then we left and went to the mall for about 15 mins. and then when we came back they took us to our seats right away! it was my first time at themandarinso the hostess explained how and where everything was. when u get seated they give u a warm washcloth and a glass of water with a lemon slice in it. the soda refills are free and also come with a lemon slice. when i got only a few sips out of my water and someone was right there refilling my glass! the service was really nice and the price was right for me and my boyfriend for a valentines day lunch. ( only 35 bucks for 2 lunch buffets and 2 cokes ) and when you are close to being done they give you another warm washcloth. i would definitely go back again!

we received a gift certificate for the mandarin, so my wife and i decided to try it on our way to the fallsview casino. after a circuitous and frustrating drive to find the place we finally found the front entrance.  it was typical of mostmandarinbuffets with the typical decorations and selections.