first- i need you to know that today you lost multiple customers and food reviews. we drove 20 minutes out of the way of our trip to florida to come here. we were really looking forward to it. we arrived to the restaurant at 2:05. we sat down immediately as it was not lunch rush hour. we placed our drink and food order within 5 minutes. we ordered 5 different burgers with pre-done sides such as chips, pasta salad, potatoe salad.
then, there was the wait. it wasn't a regular wait or a rush hour wait - but a slow painful never ending wait. the waitress would pass by once in awhile and tell us the order is cooking now, it's nearly ready, it's being 'put together'....we waited 30, 45, 60 minutes...we asked about our order 3 times. there were two entire tables who came in the door after us, sat down, ordered, ate, and left...still no food. we set atimeto leave 3:30 and that too was passed. the service was horrific and we never got our food. there was no intervention, no apologies, no good business practice.
as we left, another family drove up with two kids and asked us how it was - we told them we had no idea because we waited 1 hour 20 minutes and never got our food. they left too...
i hope this can be rectified...or you will be closing your doors within 6 months.
family of 5