unlucky with staff. i love eating out, always average tip between 25-45% & served for years so i don't consider myself unfairly biased when reviewing a restaurant. but lucky 13 has upset me enough to write this long overdue review.
i used to love going to l13, and went there twice a week before it became the popular hipster hangout it is today.
i've had everything on the well thought out menu and you'd think the waitress/staff would know my name or at least recognize me after dozens of good checks with great tips. not so at l13. never even a thank you! for a 40% tip? at least acknowledge me and i might ask for you in person and keep lining your pockets.
theburgersare good, but then again so are crown burger and apollo with a lot less attitude. still, i continued patronizing as i watched the price of menu items climb, even though the waitstaff is probably the worst in salt lake.
i don't blame the over 1 hour wait times on the staff or kitchen, hey when a place is popular and gets busy, it can be a long wait! what i do blame lucky 13 for is rude attitude staff and botching orders. lost orders with no apology or attempt to expedite an order that was 1hr and 20 min late or even a suggested comp drink or fries to say sorry we blew it. lost credit card for bar tab they rudely 'claimed' they didn't have... phonecall the next day to a different staff member and "yeah it's right here on the bar. come get it."
on another occassion 3 of us were seated before four nearby tables that arrived 15-20 minutes after us but got their food before us and we ordered nothing fancy. again, no apology, just a huff and snarky -"why didn't you say something?" when replying "we tried to get your attention." were told, "can't you see i'm crazy busy?"
but that still wasn't the last straw. i decided it was just a crazy night and tried l13 again, and took a few friends there for a birthday burger celebration. fail. after 35 minutes the waitress hadn't even acknowledged us for a first greet/ drink order. they weren't terribly busy on a wednesday so there was no excuse. after waving her over she asked what we would like and still hadn't brought drinks after 20 minutes. we decided to get food somewhere else after paying and leaving lucky 13 for the last time. until things change i won't be back. even mcdonalds have staff who are friendlier and more on the ball. and wash your hands. i do notice if you work there and buzz out of the bathroom with just a flick of water under the faucet instead of using soap. not cool.