lopez

if i could give thisrestaurant0 stars i would. i am not negating the fact their food is fantastic. i am here to write a review on their customer service. never in my life have i experienced anything like i received from the owner. yes, the owner! i have been in therestaurantindustry for a couple years now and have never experienced such a cold reaction from a manager let alone the owner. there was a miscommunication on both of our ends. with this being said, his reaction was very unprofessional. it ended in no resolution rather him walking away saying "i don't lose at anything". well i will tell you, he lost my business for life. he raised his voice multiple times on the phone. very very distraught and disappointed. this ended in no dinner and a very unhappy (no longer) customer.

lopez  is a southwesternrestaurantin cleveland's suburbs with an interesting back story. it originally was envisioned as a huge international chain. while multinational domination was not achieved by the restaurants, there are still locations in palm beach, beverly hills, mexico city and cleveland heights. rick bayless, a chef you might have heard of at some point with his heralded restaurants, television appearances, cookbooks and grocery store foodstuffs, was the first executive chef in the cleveland heights kitchen almost 30 years ago. dishes run the gamut from tex mex and regional mexican to those that reflect the american south. the bar has a nice selection of tequilas, beer and wine, and makes adequate margaritas that are a touch expensive outside of happy hour. there are many vegetarian dishes on the menu. seasonal items, like the mexican corn cake with mushrooms and arugula in a balsamic reduction, also come in meatless versions. the guacamole is excellent. the delicious hous