lon’s at the hermosa inn

lovely bouquet resort in the amazing paradise valley. we sat on the comfortable patio with eye catching views of the mountains. i tried the fish and chips. only the the highest quality ingredients were used. fresh halibut and the most delicious fries made to order. my husband had the short rib pizza made with house made fresh ricotta and well made and seasoned short rib. the food, service and atmosphere was excellent. prices run above average and portions are small but everything we tried was excellent.

excellent dinner and even better overall experience. the restaurant is very nice and clean. the outdoor area was incredible. this is a must do if you are in the area

the best. great service, fantastic atmosphere and wonderful food.

must find when in phoenix area!. a bit out of the way but oh, so worth it! outside seating is on a first come basis. the view is gorgeous and the fire pits such a nice touch! farm to table --delicious!

hoke gusikoff. do not trust this server.

never coming back. now that i've had a few days to cool down i feel i can write a review about my experience at lon's at hermosa. it saddens me to say that our experience was nothing like the exceptional reviews i read prior to bringing my family to lon's. if i could give it zero stars i would.

on thursday march 27th i brought my future in-laws (visiting from out of state & switzerland) to lon's to celebrate my recent engagement. let me first say the hostess and the cocktail waitress were wonderful and kind however once we were sat the night took a turn for the worst. our server jason was the most condescending, disrespectful person i have ever met. when asking simple questions about the menu (like portion size and if he would recommend ordering starters, etc) he responded with " well this isn't apple-bees" along with rolling his eyes and a horribly rude tone while reluctantly answering us. ( if you like being treated like second class citizens then eat at lon's and ask for jason)
he brought my future-mother-in-law to tears when she asked some questions about the salmon preparation and he came back with snarky remarks. we must have been inconveniencing him with normal questions.

i decided at this point to find a manager, sean d. the manager on board that night was also very rude, and unhelpful. his response to my report was "well do you just want to leave or have a new server" his attitude was very take it or leave it, not what you would expect of a restaurant of this caliber. he also screamed in my future father in laws face ( very professional)

needless to say we left and had to find another place to eat at 8:30 at night. it takes a lot of disrespect to up and leave a restaurant before even ordering, especially one you've had a reservation at for a week.

thursday was supposed to be a special night for my family and i, but because of sean and jason's horrible customer service our night was ruined. my family and i will never set foot in this establishment again.

we had a great brunch sunday on their beautiful patio, live music, mimosas and omg monkey bread. what i was most impressed with is their willingness to accommodate me with a vegetarian sandwich that was obviously not on the menu. i love restaurants that accommodate us picky eaters.

the food was amazing! very romantic! i just loved the outside seating. i can't say enough about the ambiance.

i was more annoyed with the server i had, which can put a negative spin on ones dinning experience. the inattention to detail and the patronizing way i was talked to all throughout breakfast. then i had to grab her to pay my bill as well as remind her to pick up the check.
if i come back for dinner i would be intrigued to see how the service is again.

the worst dining experience. we went to lon's hoping to have a nice dinner for our anniversary. we weren't asking for perfection, but simply good service and good food. what we got was the most rude server (a woman with a french accent) that i've ever had the experience of dealing with. the food was fine, not what we expected from a resort, but decent. however, the service ruined the meal. we were treated as though we were a nuisance, not guests. i've been treated far better at mcdonald's, and many other supposedly inferior restaurants. to make it worse, as we left, we attempted to talk to someone at the desk to complain. no one was there; we waited but no one came. needless to say it put a cloud over what was supposed to be a happy anniversary celebration. we will never go back and i will tell as many people as i can of our negative experience.

whats all the excitement about brunch here?. went for sunday brunch expecting something special. the place has a great arizona southwestern ambience. the valet parking is nice - though shade would be good. the service was ok. found them short staffed..only 1 person at the front reception who talked on the phone for 5 minutes while we waited for her. the $24"brunch" was pretty weak. 3 muffins/rolls of modest quality and some old fruit presented in a non-exciting manner. the salad with scallops was tastey. skipped on desert as nothing looked all that great. so, this is a nice place but food and presentation are definitely not of the same class as the other local restaurants or resorts. try t. cooks, great ambience,better presentation and menu for brunch.

love this place. my husband and i go here every year for our anniversary. we absolutely love it. it encompasses everything great in a restaurant. the ambience is spectacular, especially on the patio under the lit trees and stars. the food is always perfect. everything we try is delicious. most of all, the service is wonderful. the maître d always recognizes us, the sommelier even put our name on a bottle of wine in their cellar that we liked and couldn't find anywhere else for the next time we dine with them. love love love lon's!

brunch and dinner place. eat outside or in, food great, well at least everything i have had has been yummy.. including the doughnuts. my burger was amazing, my halibut awesome and fav is the truffle mac and cheese.

very nice fine dining. we were with a group on a preset menu. the steak was excellent. tiramisu was to die for. i would love to see it in the daylight. the grounds were beautiful. excellent service. great fine dining. when visiting phx again, we would love to eat here again. very classy. they did a great job handling a very large party.

amazing!. so we went here for our anniversary dinner and made dinner reservations. while waiting for our table to be ready, we hung out at the bar during their happy hour.. great appetizers, great wine selection, and great service!! can't wait to go back here!!
oh btw, we never made it to our dinner table! happy hour kept us fully entertained and happy :)