why so rude, lefkas?. my friends and i went to lefkas taverna last night and we were all really excited. it was some of our first times trying this restaurant and we heard it was byo, so we were all really pumped about it.
we were late for half an hour, we did feel bad, but accidents do happen. the guys didn't even say anything, or call and ask whether if we are okay. (i used to work in hospitality, and we understand that some customers can be late due to traffic and other reasons.) as we soon as we walked in the guy was like "you only have an hour and half to dine here" we were really confused and wondering why. he then said "it is only two hour dining time, so your booking was at six so you need to finish at eight; and you are half an hour late" then he add "it is normal on friday and saturday, to have 2 hours dining time"
what kind of attitude was that? nobody told us there is only two hours dining time when we made the booking, and he talked to us like we should have known. well, we didn't
as mentioned we heard it was byo, so we have a bottle with us. when we sat down, the guy said immediately "sorry, we are not byo." because one of our friends came here before so she said she went there many time and it was byo. he gave us the most ridiculous answer "we are only byo on tuesday, wednesday and thursdays only." then my friend mentioned again she went there before and it wasn't those days. he answered back with "yes, we have changed it, and it says on the website too."
so what could we have said? it has already ruined happy mood towards it. we didn't have our wine, we ended up ordering a bottle. thankfully the food wasn't bad. however, it still didn't make up the rudeness and the uninformative service.
we don't have time to check your website, every time, we might have to go in. we do not know that on friday and saturday, there's only 2 hours of dining time. your restaurant is either byo, or not byo. that night we saw three other tables that had the same problem! so is it, really that the customers didn't check the website? you as the staff need to inform your customers when they make the booking!
so overall, i wouldn't go back unless i have to. did the food make up for the service, no. did the atmosphere in the restaurant make up the fact that they were uninformative, no.