i had a lamb shank which came with green beans, potatoes and rice. lamb shank was tender and i enjoyed the tomato sauce. the dish came with one or two pretty small potatoes, and it was hard as a rock that i struggled to cut it with a knife. after i cut it, i made a mistake of eating it. it was inedible and i had to spit it out. unsure if it was undercooking or overcooking that caused this.
however, mistakes can happen in the kitchen, and when the waitress asked our table how the food was going, i told her that i enjoyed the lamb shank but the potatoes were really hard and it was almost inedible. she was nice, but she just said okay with no offer to replace the potatoes. when she was collecting the plates, she let me know that the chef apologised for the potatoes, but the standard response would be replacing the elements that had gone wrong. i could go without few potatoes in the dish, but it is disappointing when the dish you ordered is not complete.