rude staff & poor management. do not ever attempt to order a cake through these guys! hopeless!!! the staff are confused, rude, unfriendly & disorganised. a shame because i had heard so much about their cakes & as i order cakes for my office all the time for our staff brithdays, i was hoping to keep using renaissance. however, i have never dealt with such rude, unhelpful staff in my life. having worked in hospitality myself in various venues (from cafes to fine dining) i can not believe how unwilling the staff were to help customers trying to order cakes. its not like the cakes are cheap either, so i don't understand the attitude and lack of help with simple queries. they need to put more of a focus on customer service, or maybe just fire some staff, in particular the girl who deals with cake orders! i know lots of people who'd love her job & who would probably do it a great deal better.