if you love kumarakom, please try to sit this one out. this outlet is part of the food court in global info city, perungudi. being an outlet in the middle of several other eateries, there is severe compromise in quality and customer service. we were new to this location and came by because google maps led us here. this is mainly for the employees working at info city. we ordered chicken biriyani and beef kothuporotta. they didn't have a spoon to give us even after waiting. we had to serve the hot food with bare hands. on repeated requests, one of the staff brought some spoon and he literally wiped it on his shirt and brought it and said there's no other spoon. the food tasted bland and felt like somebody who hated their jobcookedit. i never waste food or let anyone with me waste either. i always end up finishing off food that my friends intend to waste. but this time, i just couldn't eat it. we pretty much wasted more than half of the biriyani. in short, i don't know if it's a one off thing, or if they don't care about restaurant quality service because it's just an outlet in a food court where corporate folks grab a quick lunch. if you are not working in this complex, please pick any other kumarakom outlet. if you work there, well you decide.