major screw-up but more than made up for. my wife suggested this place because she'd eaten at the killer burger in vancouver a few times. so, we drove over to the sellwood location for the peanut butter, pickle and bacon burgers and it so happened to be happy hour. after parking nearly a block away, we walked down and the place wasn't overly busy at late afternoon. we ordered the happy hour baskets, peanutbutterburgers and two beers and gave them my name. the service was friendly and helpful. after paying, getting our beers and taking window seats we sipped on the great brews while waiting for our food. we didn't wait too long and our server came over with two plates with half burgers and golden fries.
interesting, i thought, happy hour meant half burgers, that's not a deal at $4.95 when the full deal was $7.95, and shouldn't it have said that happy hour baskets were half burgers?
so we bit in and discovered two things; the fried were wonderful, but the burgers were not what we ordered as they had cheese and no peanut butter, we'd been serves their "classic" burger, cut in half. we were both too hungry to let this mishap bother us and enjoyed what we had. about the time i was finished, a woman came over and asked how things were.
"well, they are really good, except that we ordered the peanutbutterburgers and got the classic." she apologized and came back with a card that was good for a free burger basket at our next visit. now that's customer service.
a few minutes more pass and i hear my name called out. this can't be, but sure enough, the same guy that gave us our plates of fries and half classic burgers earlier was walking around with two plates full of those wonderful golden fried and full burgers.
"that's my name, but you gave us burgers and fried a good 20 minutes ago, and they were the wrong ones." we both wondered, did we get someone else's order originally or what?
long story short, we took home the two full burger baskets free of charge.
in the end, i'll recommend them because the classic burgers (half each) we did have were great and filling, the fries perfect (mcmenamins could take lessons) and beers and service excellent.