a perfect place if you want to wait for an hour, be abused by the manager and go home hungry
i was really looking forward to a great burger. i went to jo'burger near st steven green. it was around 7:30 pm. as it was pretty full inside (it is a small place), i chose to sit outside. i ordered straight away - just a burger, no sides, no extras, no drinks and then waited patiently for the food to arrive. after 1/2 hr, i asked the waiter who was serving next table how long was the order still going to take. he said i"t is coming now, let me check." he never came back.
after 15 or so more minutes i went inside and said to one of the servers, admittingly with some irritation in my voice - "this is bordering on ridiculous. how long does it take to flip a burger?". the guy said that he was sorry, that they were very busy and the food was coming now. so i went back to the table. after maybe 5 minutes some guy (i have no idea who he was), charged out of the restaurant and screamed at me in front of everyone "if you are ever going to abuse my staff again, i am going to throw you out. " and he run back to the restaurant, without letting me say a word.
i was dumbfounded. who was he? i presume he was in charge. i followed him inside and tried to get an explanation what prompted his abusive behaviour. he was not prepared to say it, to explain, to call the "abused staff" so we could sort it out. he was cocky and arrogant. i said i don't swear in public, so i really would like to know what was it all about. he still would not tell me. i said i will post about this on social media - he just laughed and said that i could post whatever i wanted. then, like nothing happened, he said that my burger was coming now. i was lost for words. i wanted to tell him where to stick it, but i just said that i didn't want it, then turned and left.
i can't believe that a person like this is allowed to deal with the public. he didn't want to know my side of the story, he didn't ask - what seems to be the problem? he just attacked and abused me. if the restaurant was really busy (which it wasn't), the waiter could have told me that there will be close to an hour wait for the food and ask me if it was ok and i wanted to wait for it. those guys just don't give a damn. i will never go there again. you can at your own peril. the food looked good, but so are many other places in st stephen green. not worth the hassle and aggravation. go elsewhere.