delivery wise. i have only used the online feature and had everything delievered. large orders for a group of us from work and 9/10 times they are right on the spot. there food is always great and it's very different from the norm in my opinion. although i have been told there build your own subs aren't that good, i mainly stick to the vegitarian entrees and they are awesome. service wise the staff are always polite on the phone.