if there was an option for negative rating, i would have given this restaurant that as well. before i start trashing them on number of reasons, i want to share that i gave this restaurant 5 star rating just 2 years back with excellent review about their food and service because it was worth it. ever since they have changed their staff since last few months or more as well as the manager, this restaurant has lost everything good about it. to begin with, not even once they give the food on time no matter what you order and how many times you have asked for the preparation time and followed up with them. they made me wait over 20-30 minutes multiple times for every order even if it just frozenmomoswhich is a pre order from the app and all they have to do is take them out from the fridge and give it to me. secondly, what once were great / out of the worldmomosare now just regularmomosirrespective of what you order (including the steam momos). thirdly, there is a constant struggle when it comes to taking hot sauce from them. there is no consistency. some days they will give you sauce on their own, other days they will charge you for it upfront denying that they ever give the sauce with the momos. for example: once i ordered delhi specialmomoswhich i have been eating since years and the girl at the cashier told me that they don't give hot sauce with thesemomosand they just put it on the momos. for years, i have been getting it without asking for it and now they just deny it making you look like a fool. they have zero respect for customers. they don't even try to talk to you and resolve the issue because their staff is always all over the place. lastly, after consistent bad service i called for the manager one day and he had the audacity to ask his staff to give me a can of coke as a gesture and neither the staff nor the manager gave a shit about my concern or my agitation. he never came out to talk. there is much more i can share but for now i strongly recommend that if you can keep a lot of patience and super low expectations to have regular momos, then go ahead else find a better option nearby instead of having a bad experience. i have kept my patience for months, but i don't think it's worth it. i really wish the old staff and chef comes back so that i don't have to deal with nonsense at himalayan kitchen anymore. i have never written a bad review for any restaurant especially in canada but they totally deserve this for how they treated me as a customer constantly and also for the lack of great food.
service: 0/5
food: 2/5
experience: pathetic!