family owner narcissism, money oriented, service poor, chain steakhouse like outback at morton's prices. when we first entered we were aggressively greeted by the owners which are brothers. tone down the greeting! we were seated at a booth which was nice and the table was moved out so we could sit down. our server was jon and he really disappointed. the service we received was nothing like the high quality, team oriented approach of the peninsula grill. when i asked for a1 sauce jon said we don't carry that here but i can run across the street to get it. i could tell he really didn't want to get it. hall family, just buy a bottle of a1 or heinz 57 for those customers that want it. after all, we are the ones paying $100 a head for supper. she crab soup was verygoodbut light on crab meat, we split that. we also split a full hall's chopped salad which was nothing special. the seasonal salads at longhorn are much better. the salads we had at peninsula grill were outstanding so we expected the same here. we ordered the porterhouse to split cooked medium with a loaded baked potato and asparagus with bearnaise sauce. the steak was not trimmed properly (fat on the side and tendons) and was not cooked right. the outside was burned which gave the steak a carbon taste. potato was nothing special again chain steakhouse quality at an $8 side price. i have to admit the asparagus with sauce was verygoodbut this is a steakhouse so you come for the steak. i had the 434 pineapple martini which was verygoodbut the second one was notgoodsomething with grey goose and champagne. flaming caramel cake was again nothing special and we had to pay $15 for a pot of french press coffee. go for the coconut cake at the peninsula grill. we asked for a less expensive regularly brewed coffee but the server seemed put out about making a regular pot. french press coffee wasgoodbut $15 for a pot of coffee? finally, our server jon was constantly trying to take our steak, etc before we were done without asking us. is he trying to turn over the table quickly? this place seems just money oriented and quite honestly family owner narcissism.
here is the dishonest and incompetent cap off of the night. jon our server first gave us our check and it was very low so i noticed our $68 porterhouse steak and $8 sides were left off. i got the busy server's attention and said to him i'd be glad to have a free steak but he might want to consider adding the steak to our check. when the check came he added a $85 dry aged porterhouse to the bill which we never ordered! the $85 porterhouse is not even on the menu! what is this bait and switch! totally dishonest. we spoke to the manager devin and he offered to take the entire steak off the check which i did not disagree with. when the server and management saw we had a poor experience there was a lot of insincere and phony posterior kissing.
overall, this a chain type steakhouse like longhorn that is trying to be a morton's or ruth's chris with a lot of window dressing. it does not deliver. i truly do not understand how they got to be number 1 on trip advisor in charleston, sc. i would not recommend for a romantic dinner as you are always speaking to a hall family member and it is loud inside.
my suggestions to management: 1. buy a $5 box of equal and keep it on hand for customers that want it, 2. buy a bottle of a1 and heinz 57 for $4 each and have them on hand for customers that want them, 3. enroll server in humility training, 4. change beef supplier, that was notgoodquality beef!, 4. brothers, it is not necessary to accost every patron at the front door, let your food and service speak for itself, 5. revamp your chopped salad recipe, 6. retrain back of house how to cook a steak.