outrageous - big zero for customer service. big zero for customerserviceat the shirlington location! we liked the idea of the buffet, especially because the kids would be able to try a little bit of everything and decide what they would like to have. before we were sited, the hostess said the kids would not pay for the buffet even after i pointed to the older ones and told her their age. we were a party of 3 adults and 4 kids - an infant, a toddler under 2 and two 3-year-olds. when the bill came, we were charged for 3 adults and 3 kids, leaving out of the bill only the youngest baby. we talked to the manager and explained the reason we didn't even look at the menu and decided for the buffet was because we were told the kids would eat for free. if we knew there would be a charge, we would probably have ordered from the menu and the kids would be sharing from their moms' plates as they usually do. the manager checked with the hostess and admitted there had been a mistake, but said that the best he could do was charge for only 2 kids instead of 3. being charged for two extra buffets does not make a difference in my pocket, but i consider it a big deal when the manager was not able to honor what was told us when we got there. they got two extra buffets and lost at least 3 customers for good. i've never seen such a short sighted managing!