dear susie.. in response to your review of my restaurant. the help wanted sign is there because 2 of my employees graduated from college and moved on to further there professional careers. employees i have had since july 14, 2007. there is no clue as you eluded to. furthermore, the restaurant business like no other is always unpredictable. there is no telling what a day of business will create. thus i am happy we were busy, especially in this economic crunch. as for the combo price, it is not $14. and never has been. i designed our menu, our price points and the way the restaurant operates. this includes not having servers to pay, thus keeping costs down, increasing the savings to our customers. if the food was to your liking, and the restaurant was clean, i thank you for the compliment. our service is always customer oriented. we pride ourselves on that. we are the only greek restaurant in the top 100 of all 1,397 restaurants in the greater cincinnati region. as a stand alone, non franchise concept in a conservative demographic, i am proud of what my wife and i created, 4 years running. beating the odds. so if you decide to dine with us again, please identify yourself to either my wife or myself. we appreciate you review.
-----14 sep, 2010-----
response to mr smithson. mr. smithson,
my initial reaction to your review was puzzled, however, after reading your comments a couple of times i recognized that your review was generated by anger. initially i was not going to take the time to respond to your comments, however, i feel that i have an obligation to my customers and to my 11yr old son who after reading your comments said;" mom you are not a rude person and why is this man lying? "
i consider myself fortunate to live in a country that gives us so many freedoms and allows us the freedom to express our opinions and thoughts. a luxury that many of us take for granted and sometimes ignore. our country is made of up of a melting pot of people from different cultures. i am part of that melting pot and consider it an honor to be able to represent my culture, its cuisine and to have the ability to share it with everyone that walks in our restaurant.
i'll address your comments in the sequence of which you wrote.
upon your first visit, you wrote that my employee took a pizza, you assumed was your son's to the shop next door to be baked. when you inquired about your son's meal my employee did indicate to you that your son's pizza was in our oven and should be ready in a few minutes. you were also informed that the pizza taken next door was a carry out lunch for another customer; however you omitted that from your comments.
next you claim our food is mediocre and the ambiance is tacky. i stand behind the freshness and rich flavors of everything we prepare. as well as the authenticity to our greek cuisine. our menu is well thought out and offers a variety to choose from. my kitchen is open for a reason. there is nothing mediocre about the dishes we prepare. we serve hundreds of people weekly. with a vast majority dining with us on a regular basis. our food reflects our culture. when you call our restaurant tacky, understand that you are mocking my culture and what it represents. i designed the greekislesutilizing our national colors and its architecture.
on your second visit, if you recall, our restaurant was packed with customers. there was a line of people waiting patiently to order and be seated of which you and your family were a part of. we wait on and serve customers in the order of which they entered our restaurant. your family and no one else were ignored and never have been at the greek isles. we pride ourselves on customer satisfaction. once your order was taken, and you were seated, a mistake was in fact made by us. your ticket order was placed out of sequence in the manner of which food was being prepared. when that was realized, we attempted to apologize to you and rectify the situation; however, your judgment was clouded by your hostility and anger. you ripped your gift certificate in pieces and threw it at me in a hostile manner. i wonder what your reaction would have been had a male was at other side of the counter and waiting on you.
consequently, you were not mistreated, ignored, or treated poorly by any member of my restaurant. you have your right to express the sequence of events as you recollect and i have a right to comment as to my recollection of the events. fortunately, my recollections are supported by our restaurant video surveillance and also costumers that witnessed your behavior and apologized for your behavior. however, i do want to take this opportunity to apologize to you for not getting your food out on time.
at the end of the day sir, i know that i work very hard to provide for my family and also work hard to share a little part of my culture with my customers thru my cuisine. i recognize that your comments were anger motivated and your judgment clouded by anger as well.
may god bless you and your family
-----14 jan, 2010-----
hello cabkag. my friend, thank you for your kind words and support. i am also glad you enjoy eating at eretis location, she is cousins with my wife. as far as the menu is concerned, i have added to it. we now serve rack of lamb with rice, as well as filet mingon. i am expanding a healthe low cal selection. still staying within the greek cuisine. but i also realize that i cant be everything to everyone. sauteed peppers in a tomato and garlic saice has been tried with success. but not so much stuffed cabbage. i am growing though. thank you again for the ideas. god bless
-----10 jan, 2010-----
dear alexsmom. i have grown up in the restaurant industry. my parents owned greek restaurants in greece, new york and cleveland. both my borther-in laws are chefs owners of restaurants. my wifes family owns restaurants themselves. so i guess i have some experience in the restaurant field. now not only have i lived in greek neihborhoods like others have claimed, i am 100% greek. my mother, grandmother, aunts and so on only cooked greek food. what i am saying is i have experience in the field. so when i vote against another, it may be beacuse they deviate from greek cuisine so much that there food can not be called greek. besides i have known food critics to vote against successful restaurants only because the restroom mirrors were not dusted to their liking. if you choose to experience our restaurant, plese let me know it is you and i would discuss this further if you wish. god bless.
-----21 aug, 2009-----
well dee?. soory you were so disappointed. we usually get accused of having too much food per serving.
-----16 apr, 2009-----
madiline. madaline,
in the event you wish to return to the greek isles, pls allow me to serve you personally. our menu is very greek, being greek myself, i should know. our portion sizes is beyond resonable compared to the price. and we do have great atmosphere. dont be a hater.
-----06 jan, 2009-----
a greek journey. from the moment you walk into the greekisleswe want you to feel at home. we designed the restaurant with comfort in mind . we try to make our hospitality as friendly and welcoming as possible. our food is fresh, tasty and always served with a smile. we hope you will find the greekislesis the best dining experience the area has to offer, and always surprises you with more with each visit.