review; garufa, el paso, tx........ samuel breceda, the manager 0f garufa in el paso, texas, is by far the most disconnected-to-diner manager i have ever known. i took my son and daughter-in-law to the restauran`t this evening to celebrate my son's birthday and my husband's passing on the same date - february 7, 2013. we expected more than we got. the waiter was very professional except when my daughter-in-law complained that the steak was not rare. he told her to cut it in the middle and she would see that it was rare. it was a bit red but not at all juicy. i order the 44$ special ribeye and it was also overcooked. an d it was not juicy; it was dry. had i gone to a competing restaurant, less expensive to say the least, i would have enjoyed the meat alot more. i didn'tsay anything and ate the steak. i didn't want to wait for another steakand i also thought that if it's not good on the first try, it probably won't be good on the second. a restaurant of excellence doesn't fail on the first try.....at the end of the dinner, and after paying the bill, i decided to give a review 0f the plates we had had. maybe next time the chef would get it right with other diners. the waiter called the manager and he heard my complaint with no expression on his face. his answer was: "if you didn't like the steak why did you eat it?" he made no attempt to empathize with us, the diners, saying something that would have made it sound like he cared. he just questioned why we ate the meat and then, "what did we want him to do? no pr, no understanding, no initiative to make some kind of amend. we left very dissatisfied fom the restaurant.