what changed? --see update. i've been a loyal customer of flemings since this restaurant opened. the food and service was always great. when i'd call, their system would even recognize my phone number, making reservations quick and accurate. sadly in the past few months, my opinion on this restaurant has changed. i have had many issues, some serious, some petty, here they are in no particular order: 1 they no longer recognize the person's phone number that's calling, that has led to difficulties making reservations, and one in-correct reservation. 2. they've made changes to their menu, that have changed some of our favorites, that aren't as good as the originals, namely the wedge, lava cake, and clear cosmo. 3. during our reserved visit on feb 16, we were sat at a rickety (covered) cocktail table, in the corner of theirbackroom, not an actual table, we didn't complain because we could see the restaurant was full, but the waiter noticed, and laughed that the table was not stable. 4. we were there last night, and saw the most serious changes. we waited over 20 minutes for our first drinks to be delivered, and when the waiter's helper introduced herself, we didn't see her again until after our meals had arrived. the restaurant was not full, but the service was poor and slow. one of our guests ordered swordfish, which he had ordered two weeks prior, and it was excellent. last night, it had a dark streak through it, was overcooked and very fishy. we had it sent back, and this time, it looked better, was properly cooked, but still very fishy, not fresh tasting. the manager came by and asked how it was, we didn't want to wait another 15 minutes for another meal to be made and to be fair to her, we said it was fine. in my opinion, they should taste a sample of the food, or the chef should know what he/she is cooking, and know if the fish is fresh or not. i'm not looking forward to going back, as i had in the past...update after this review, the gm contacted me and offered to make good on what had gone wrong. while i appreciated the gesture, we didn't feel the impulse to rush back. so finally, about two weeks ago, we went back. everything was wonderful, i'm glad to see that things had changed for the better. i look forward to going back.