fitzrovia


aditya
1
5 yıl önce
st kilda
our bad experience of fitzrovia started in our first interaction when the waitress refused to take our booking claiming they were booked out. she refused to check/review the bookings claiming she knew it was supposedly full. we walked in after 30 mins, waited for 15 mins hoping someone would attend to us. once seated, our coffee orders were taken. the waitress forgot to put through an order and we waited over 20 mins for a coffee to be served. we had waited over 40 mins for our mains to come out so we decided to check in with the staff. we were supposedly attended by the manager/ owner, who was extremely rude and told us we need to wait and it's totally normal on a "busy" sunday. he then further asked us if we wanted to argue and snatched the coffee glasses off. he also called me rude for complaining about bad service that i received. we understand that it was supposedly a busy day for them, but as a customer, we have every right to know how long our order will take. a friend on the table went in to just explain why we were angry about the situation, which the owner confused to embarrassment. we further spoke to a waitress who said she could do nothing about it as he was the owner.

having worked in hospitality for a few years myself, the first thing we are taught is to deal with customer complaints. i don't remember a single instance where the manager has yelled back at any customer, irrespective of how furious they were.

fitzrovia really needs to review the team. while the food is great, the owner is really disrespectful.

we posted a review on google reviews, to which the owner replied and mocked at us, instead of simply apologizing for the situation.

would never recommend this place to anyone mainly because of the downgrade treatment we got today.
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jess
2
5 yıl önce
st kilda
extremely limited take away menu, overpriced, tiny portion sizes. ordered the potato gnocchi and was served a tiny amount of gnocchi and an overabundance of mushrooms. poor tasting, couldn’t even finish the meal.
0
indira
5
5 yıl önce
st kilda
i ordered the picnic set before actually eat at restaurant and surprisingly the food for the picnic was really good (the truffle sandwich was unforgettable). that's why i decided to eat there after i returned the picnic set.
🥪 i ordered the bacon sandwich and mushroom.
both was beyond expectation! it was one of the best brunch dishes. the portion quite big.
☕️ the chai latte wasn't special.
i'm going back there asap ⭐️⭐️⭐️⭐️⭐️
🧺 i also recommend ordering the picnic set, it was a really cute set with a fantastic menu.
0
morgs85
2
5 yıl önce
st kilda
the food is lovely, but every time (lately) i have brunch here, i wait. wait for service, wait for my meal to come (45 mins for poached eggs?!), wait to pay- why am i interrupting people to take my money? such a great spot, but the service puts me off!
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vanessa
5
5 yıl önce
st kilda
amazing brunch place! the ambience is beautiful, the staff were super friendly and inviting and the food was deeelishhh! also make great bloody mary’s for those hung over mornings! 10/10!
0
sarah
1
5 yıl önce
st kilda
wouldn’t eat here again. table of 6 for breakfast. hardly anyone else in the cafe. food was nice, always has been the many many times i’ve been here. this was the 5th time i’d eaten breakfast with these 5 people at the same cafe. and i’d been here many more times for takeaway and smaller groups. however on this occasion they refused to split the bill, saying they don’t do it. (after we’d eaten of course). every single other time i’d been they’d done it. but that wasn’t even the issue, so be it if that’s what the policy was for that day. it was how the man serving chose to behave after we asked why that was because itd been done before. the man first replied rudely that it was too busy to do. it was 7am on a monday, there was hardly anyone there, other than two others at the register ordering a takeaway coffee, which he served before us anyway. anyway, he continued on with his attitude whilst we paid. this man was so arrogant, argumentative, rude and disrespectful to all of us. i could go on and on about the particulars of conversation with this man, but i won’t. let’s just say it ruined a perfectly good breakfast, like the many we’d had before this occasion. but it was so bad that i and the 5 others with me will never ever eat here again, nor will it be recommended to anyone we know. this is the first cafe i’ve ever said that about, i’m usually very easygoing and forgiving of experiences eating out, but this was above and beyond. do yourself a favour, eat elsewhere on fitzroy st, where the staff will treat you nicely.
0
cats
3
5 yıl önce
st kilda
decent food but again one of those places which list things on the menu as "gluten free" which are actually cooked in the same oil as things with gluten. so if you have strict requirements, make sure you let them know. the waitress was clear about what was actually gluten free or not when ordering, so i felt confident eating there.
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nozjac
4
5 yıl önce
st kilda
st kilda can be hard when you’re a suburb tourist but not an actual tourist. this place was great. staff friendly and efficient, food tasty and coffee awesome. great ambience. worth a visit for sure!
0
rutheey
5
5 yıl önce
st kilda
great meal! generous serves, friendly staff and efficient service. highly recommend for breakfast, brunch, lunch and dinner. great to see into the kitchen where the magic happens 😄
0
the
3
5 yıl önce
st kilda
i had lunch here and ordered baked beans with eggs with an extra sausage. my dish was dry, my eggs were over cooked and the chef forgot about the sausage. it was busy when we were there which explains the slow service. besides this, my bf had the roast pork and it was nice.
0
michael
1
6 yıl önce
st kilda
i went to fitzrovia with my partner for my birthday. we arrived around 1.30ish and got a table for two. we placed our order and waited for around 25 minutes and one of the waitress came to our table to inform that my order just ran out and i need to change. we were pretty upset because 25 minutes is considered a long time to wait for a food, however i changed to another menu and wait longer. ( but at least she was polite and offered us coffee).

after another 25 minutes we complaint again and ask to talk to the manager to cancel our food. this waiter who claimed to be the manager was so rude and said "i just placed the order 15 minutes ago" which was not true because we keep track of the time. not long after, another waiter bring our food and we started to eat. the manager came back to our table and ask us "do you still want to cancel your order?" while we were eating our food which was super rude. then he turn around and said "what do you want me to do?". i feel like they are blaming  us for not being patience, but in my defence we were waiting for almost an hour to get our food and as a manager he should be able to make the situation better and not blaming the customer! this was the worst experience ever and i will never come back to this place!  i really do not understand how fitzrovia gets so many great reviews.

today is a public holiday and the restaurant charged an extra 10% for service fees which i am ok to pay. but, with this service, really???????

i can only hope that the owner respond to all these bad reviews, and  not only the good ones. you seriously need to review your team especially" the manager". i really can't believe that's how a manager react to a situation!!!!
0
justine
1
6 yıl önce
st kilda
coffee order was forgotten. our food came out before our drinks. wrong order comes out and one order needs to be sent back. waitor was extremely rude to me when i sent the food back. will not be back. too many other good places to go in melbourne were the staff are friendly.
0
caroline
4
6 yıl önce
st kilda
i went to fitzrovia for a work friend’s farewell lunch yesterday. we were able to order our food online so by the time we got to the venue the food was already on the table waiting for us. this is really useful for locals working on st kilda road. it can take a while to get to fitzrovia and by the time you order and eat you don’t have much time left in your hour break go return to work in time so this is definitely a good method!

i ordered the soy and mirin raw salmon salad bowl. delicious and so healthy! all my favourite things in one bowl and so happy it wasn’t overloaded with lettuce (thank you! other places would have loaded it up with lettuce and i’m really not a lettuce fan anyway!). the homemade kimchi was amazing as well! only thing i could have thought of adding was wasabi for the raw salmon. then it would have been perfect.

the male waiter (or was it a manager?) was very friendly! we got a bottle of champagne to share and he was good humoured, joking that he could put an espresso martini in a takeaway coffee cup to take back to the office 😂 we didn’t take him up on his offer but it was a good joke!

over all the experience was fun! good to see some personality in some of these restaurants near work nowadays!
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vik
4
6 yıl önce
st kilda
i would give this place a 4.5 star if possible but the fish pie was only okay. looked great tasted okay. the environment was very pleasant and the staff were friendly. the arancini and gnocchi was brilliant though!!
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randymong
4
6 yıl önce
st kilda
very nice food and always a lot of puppies which is exciting for me. only had the breakfast menu so far. which is delish mmmhmmmmmmmmmmmmmmmmm
0
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