we decided to go to the iftar here this evening and it was one of the worst meals i have had in a long time. we went with a friend who hadnt been to iftar before so we were keen to take him to a really good one, but unfortunately this wasn't the case.
to start the hot mezze was put out on the table too early so it was cold, we excused this as working in hospitality myself i understand the struggles of getting significant amounts of food out quickly. we then tried the buffet which was cold on one side, it was such a shame as there was an opulent spread of currys and stews which looked really nice but sadly was not even luke warm but cold. we then went to try the pasta section which was hot, but over cooked so it was inedible.
after 2 plates of inedible food we decided to bring it up with our waitor whom we explained it to, whom then got us a manager whom we again explained our issues to once again. over all it was not handled with any rudeness and we were offered a la carte, but they weren't too aplogetic and it was clear why after. only water and arabic juices are included in the iftar which was surprising for a buffet that costs aed 225. we declined the offer of a la carte because we got the impression that the staff weren't taking our complaints very graciously and felt a little uncomfortable. we asked for our drinks bill, which i personally would have comped for the inconvenience, as all our feedback was fair, the food was cold. when we got the bill they had not only charged us for the extra soft drinks but also the local water that was on the table for the iftar. i felt this was quite cheeky and not really very fair. the customer service was pretty bad and the food even worse, i expected much better from a notorious five star hotel in the heart of dubai.