i understand the rush on weekends and hence waited for 20 mins before i could enter and get a table. after waiting for 15 mins after getting a table, and repeated reminders, finally someone came to take the order. since we knew it was a weekend, we waited for 45-50 mins before followup for food. on asking, the waiter asked us to talk to manager. on talking to the manager we got to know that they food had not even started processing. on the other hand, people who came with us, ate and left as well, but our order was no where. the manager, on sharing this experience told us to cancel the order. he had zero regrets or customer handling experience and did not even ask to wait for 5 more mins and expedite. he simply asked us to cancel the order and leave. it was 10:40 pm when we left theplacewithout having dinner and waited for in total of 1.5 hours.
if you plan to go, please keep asking for your order, else it will never come. very poor experience i had.