rudest host in town, borderline abusive dining experience. we've been regular customers of the sugarhouse location since it's opening, and have always supported it. however, absolutely horrible experience over the weekend!
watch out for the overly arrogant, extremely rude host! major chip on his shoulder for absolutely no reason. never before have i had such a hostile confrontation. we arrived in the tail-end of the evening, and there were plenty of open seats. we asked to sit outside, and he put the three of us at the corner table with a view of gravel, some junk and the side of the house - while there were two open tables along the outer sidewalk edge. after sitting down we thought, hmmm...maybe we should have just asked to sit over along the sidewalk.
no one attended to us for at least 15 minutes. when someone came by and began placing plates and water down for us, we politely asked if we could move to the open table. he nodded and proceeded to help us move our water and chairs over.
the snarky host eventually made his way out and sarcastically asked if that other table wasn'tgoodenough for us, and implied that we should not have just moved around the patio on a whim. i get the sarcasm thing - but this wasn't playful. his tone was disrespectful and completely out of line.
we confirmed that an employee helped us to move to the other table, wouldn't you assume that would be reported back?? the host then proceeded to scold us like school children, saying that the waiter would never be able to find us....on a patio of 10 tables. well...wouldn't that be your responsibility then, sir? knowing that we moved, you could walk across this very small patio and let the waitress know.
for another half an hour, we received no service, no drinks, no apps. nothing. to make it worse, multiple waiters, bussers and that rude host peering through the windows pointing at us - as well as attending to the other patio tables often.
about 45 minutes after being seating, and barely surviving on water - the host and a waitress showed up for further scolding. awesome. so lovely.
we were finally able to get some food about an hour later, however i was not but five bites in when they asked if we needed boxes. trying to rush out your paying, extremely patient and forgiving customers who are also ordering drinks and appetizers? not cool. the waitress was friendly, but the overcompensated niceness came too little too late, there is no recovering.
very, very disappointed in how this experience panned out, especially considering we had a guest visiting from out of town with us. no doubt they probably spit in our food after this debacle.
word to the wise - get rid of that host, or you're going to have a hard time bringing people into the restaurant.