we booked for party of 4 at 1pm today, we arrived at 1.05pm and waited 5 minutes to be greeted and then seated at an unset table. the waiter asked if we wanted coffees and explained if we did there would be a long wait. we asked for wine and beer and never saw him again. 20 minutes waiting and we saw no-one, so we left. really disappointed, as we'd all sorted our drinks and food orders. left our table, which was still unset, we were still unattended, unfed and unseen. went to papanui club with no booking and it was awesome, cheaper,greatquality and they served and greeted us straightaway.