mixed feelings aboutgreatfood...... i really like the food here. it is one of those understated restaurants where the menu sounds almost too simple and plain yet the food is flavorful and exciting when it hits your table. my problem is more with the management. i have probably eaten at this restaurant at least 20 times in the past 5 years. the reservations are tedious and unprofessional, and a big turn-off. i would have probably eaten here 20 more times if the maitre d' or lack there of (hostess) had a clue. if you go on open table, the restaurant often looks booked with openings at 5:30 and 9:00pm with nothing in between. i recently noticed at 5:55 in the evening, 6:15 was available. i was 15 minutes away, but i had to get my wife out of the hotel room so i knew it would be difficult. i called domenica and as always a 20 year old clueless hostess answers. i asked what was available, and she said nothing, and there is 30 minute wait which would grow as the evening progresses. i said i see on open table 6:15 is available, but i may be a few minutes late. she doesn't know how long she could hold the table if i book it, and i said well how many tables do you book and how many are open seating? the question went over her head. i said i am booking it c u soon. we almost sprint down to the restaurant and realize when we get there that the place is half empty. it's like they are trying to pretend they are busier than they are at the expense of the customer.
in my 5 years of frequenting domenica, a manager has never come buy togreatme or even pretend i am a somewhat regular customer. it's such an amateur setting, that it just turns me off. i gave it a thumbs up for the food, but this place would be outstanding with a maitre d'. it's almost insulting dealing with reservations, and it keeps me from going back often. the sazerac is one of my favorite bars and i pass by domenica often wondering how much money they are flushing down the toilet as the restaurant sits half empty. chef alon shaya's genius is being wasted. please hire a manager that wants to make the customer feel special, and you will have a winner.