cowboys & angels restaurant
60 chattahoochee strasse, helen, ga 30545
steak
matthew clever
74 points
just now
my wife and i each ordered ny strip steaks based on our waitresses recommendations of the restaurant having the best , hand cut steaks in town. i ordered mediumrareand my wife ordered well done. steaks came and mine wasrareand my wife’s was maybe medium rare. we only sent my wife’s back becauserarewas acceptable to me just not preferred . the waitress said the kitchen said it should only take a minute and a half or so ( from mediumrareto well ? ) well...the steak came back and it was at best medium. a far cry from well done. we sent it back once again and when the owner took the steak from the waitress he made the comment “ so she wants it burnt ? “ loud enough for us to overhear. i asked to speak with him after overhearing the comment and he brushed it off as “ kitchen talk “ yeah , right... i asked for our check and to just forget about the steaks but he insisted on making it right. end result .... they returned with a new steak for me ( veryrarevs mediumrare) but i was over it by then and let it go. my wife’s steak was the same one , now cooked for a 3rd time and still pink and tough as shoe leather. the owner offered to buy us a dessert ( really ? ) for our issues . i never asked for a comp for at the very least my wife’s meal but i shouldn’t have had to. it should have been automatic for a truly customer focused establishment. we picked at the steaks , left at least 75% of them on the plate , paid the entire bill ( no discount offered ) and left. they said they were very proud of being named the #1 restaurant in helen 2 years in a row. well , this experience doesn’t bode well for a 3rd if this is how they treat customers with issues. mistakes happen , i get it , but coping an attitude toward a customer with a legitimate issue and no meaningful attempt at restitution left us feeling uncomfortable , unappreciated and patronized.