worst experience ever!. we just got home from the happy hour at the chart house and it was a major disappointment. we live at the national harbor, md and take the ferry over to the chart house for dinner at least twice a month because the food is really delicious. however, we tried the happy hour this time and could not believe the service, the attitude of the bartenders and the manager on duty. things started out great, like in the dining room or on the deck, but then when we ordered our 2nd round of drinks we had problems. my husband had no issue with his beer, but my gingerita was nothing like the first. i mean it didn't even look the same as the first one that i received. there should be a specific recipe that can be easily replicated so customers get the same drink regardless of which bartender makes it. when i sent the drinkbackthe bartender, a loud blond female of about 48, told my waiter, who was in training, to gobackand tell me there was nothing wrong with the cocktail and he then asked me what i thought it was missing. when i told him i wasn't sure, he wentbackto the bar and brought mebackthe same drink. when i asked him if that was the same cocktail i sent back, the waiter told me that it was. i asked to speak to the manager, and we sat and waited..and waited for him but he never came over. instead, he sent our waiterbackover to ask if we wanted our appetizers to go! we were appalled at not only the behavior of the bar staff, but the manager on duty's behavior was reprehensible! that person either has no understanding of what excellent customer service is or doesn't care. either way, we were disgusted at that point and asked for our check. when the waiter bought it over, it included the cost of the cocktail that i sent back, so i sent for the manager on duty again and again he refused to come over. instead, he sent the check and our boxed up appetizers over via another server, a female blond server training our waiter. the bill still included the 2nd gingerita we sent back, so we asked for the manager on duty again. our waiter came over and by this time i had the opportunity to look in our bag and saw the most despicable boxes. whoever boxed our appetizers had a lot of some kind of red sauce on their hands, which was all over our boxes. it was clear to us that the staff and manager was sending us a message that we were no longer welcome. we've been frequenting this restaurant since we moved to the national harbor in 2010 and have never been treated this way, ever. i don't know whether there has been a management/ownership change or what, but it's clear to me and my husband that the chart house management and staff doesn't understand that in a time when restaurants are closing or fighting over customers you have to treat all of them with the utmost courtesy and respect. this was a small issues that was poorly handled by every employee from management on down. the manager could have handled this easily and made our evening enjoyable, but he chose to make a bad decision by the bar staff worse, which has cost him customers. we have a lot of wonderful choices at the national harbor and throughout the washington dc area for dining. we will be frequenting them instead from now on.