first visit is the last visit. this was a small firends' gathering on friday night may 24, 2013 and the location was suggested by one of our friends who thought the menu and pricing looked good. he called ahead with how many of us were coming and confirmed at 7:30pm that thetablewas being readied for 12 people at 8pm. when we arrived thetablewas not ready and it wasn't available until 9pm;by that time 5 people couldn't wait anymore. when we sat down no waitress came over and i had to search and ask if we would get service. no water was brought immediately, the service was atrocious. we didn't get our meals until over 35 minutes from ordering and by this time the restaurant was only half full. the manager came over and apologized profusely for the mistakes and said she'd comp some of the food. no comps were given and an 18% gratuity fee was added to everyone check. after 24 years in charlotte - and many restaurants - this is one the worst dining experiences i've ever experienced.