waste of time. assumed the negative reviews left here were the result of simply a bad night. however, i will never return to the bob. our group of 3 started a small bachelorette party here this saturday (may 15th). the inside of the restarutant was closed for a private party. the patio area was full. the management offered us a table out front, which was fine with us. we paid the $5 cover for the band slated to play. our drinks arrived promptly, and that's when it went down hill. we waited another good half an hour to order dinner, not once did our waitress come to check on us. after waiting another solid 40 minutes for our food, half of the order arrived, brought out by a runner.
my friend, who ordered the crab special, which was being cooked on the patio on a grill, waited yet another half an hour to receive her food, to which our waitress blamed on tickets being printed in the kitchen, and not out front (i ask, did everyone who ordered the special that night wait well over an hour for their entree?). they made no attempt to knock anything off the bill or offer us even an appetizer as she waited.
finally, after dinner and a few more drinks, another friend joined us. sitting out front, it took over half an hour to receive the beer she ordered. we decided we'd had enough and would just like the check. we asked our waitress to bring it. it was another twenty minutes before she had come back to take the card from us and run it. we then asked her if it would be possible to receive back the $5 cover we had each paid because, when we were seated out front, we were informed if we were only staying for dinner out front, we did not need to pay the cover. however, at that point, we had planned on staying. when the manager came out front, she tried to hassle us about receiving the $15 back.
i demanded my money out of principle (at 10 o'clock, no band had begun to play) and considered insisting she comp the crab that took so long to receive i figured it must have been blown in fresh from alaska after it was ordered. however, i let it go because i could tell she was not at all interested in our satisfaction with her establishment.
not only did they ruin the first part of my evening, they charged an a rathy pricey meal that was marginal at best. they also ran out four attractive young women from their bar on a saturday night. anyone in the restaurant business knows this is a bad move for revenue.
we went across the street to beale on broadway where the staff was friendly and accomodating, the music was phenominal, and we had a great time without spending a huge ton of cash. shame on your, bob. you really let us down and cost yourselves a lot of money. we would have been happy to spend a few hundred dollars at your bar had you treated us well. quite easily the worst service i have ever received.