response to sunny. speaking of not being perfect! john johnson from the broadway oyster bar here. in sunny's case, we obbviously dropped the ball. we usually do not, and will no longer in the future, serve food on the sidewalk out front. we do not have a server assigned to that area, resulting in the poor service sunny and her party received. our apologies.
if sunny would like to return to the bob at some time in the future, i would be happy to not only return her cover charge but give her a gift certificate for any food that she felt was not good. please make sure you talk to me or my manager, brad. the person you talked to that was not interested in returning your cover charge and not interested in your satisfaction was not a manager. once again i would like to apologize for your bad experience and admit that we are not perfect but we will try to make up for our mistakes.
-----28 jul, 2010-----
response to ben. my name is john johnson and i am the owner of the broadway oyster bar. i would like tthe opportunity to respond to "ben's" recent review. parking is free at the broadway oyster bar 283 nights per year. the only time there is a charge is when the st. louis cardinals are playing a home baseball game. we are located only two blocks from the stadium. all of the parking within 8-10 blocks of the stadium is pay to park when the cardinals are playing at home. i am very sure that this is also the case in other cities throughout the united states that also have major league sports teams. where can you go and park for free two blocks from the stadium when there is a professional sporting event scheduled? nowhere! let's be reasonable. if you absolutely do not want to pay to park, avoid these areas on days of games.
when a customer at any good restaurant orders food, takes a few bites and says to the server, "i don't want this.", you can expect that the server or a manager will approach you and ask what the problem is. if they do not and simply take the food away, then you should complain because they don't care. good restaurants will ask why or what you do not like in order to correct the problem and make sure it does not happen again, not to embarrass the customer.
since ben was not happy with his meal, we obviously did not charge him for it. just for the record, we hold two crab festivals every spring in order to feature various crab dishes. that do not appear on our menu. during the festival, we will typically sell about 150 pounds of dungeness crab and about 100 pounds of snow crab per day in addition to quite a few soft shell crabs. other than ben, who has no idea how to even spell dungeness, we have received zero complaints. in fact, we get numerous requests, both in person and via the phone, to put crab on our regular menu instead of simply offering it as a special. we are not perfect, but we do work hard to make sure our many loyal as well as new customers are happy and we will continue to do so.