worst dining expierence ever!!!!!. while visiting the french quarter for the first time, my friends and i wanted to relax and have a nice meal at a nicer restaurant. looking over the menu, we thought bourbon house would be an excellent choice. wrong.
let me preface by saying i am a restaurant manager, and the entire group of us (7 total) are in the food and beverage industry, so we are generally very forgiving and understanding of other restaurants.
after waiting over an hour for a table (which we were completely fine with), the beverage server, brittany, comes directly to the table and gets our drink order and promptly returns with the drinks. (yay brittany!!) she informed us that our server would be right along to get our dinner order. we sat at the table for literally 20 mins watching who we presumed was our server go to all of his other tables but not even acknowledge us. finally, keving (yep, it was him all along) came and said "have any questions?" one of our party asked what the soup of the day was. he ignored her and asked the one male at the table if he knew what he wanted. i then loudly asked him once more what the soup was, assuming he just didn't hear the first time. he rolled his eyes and then told me what it was, but not the rest of the nightly specials.
he then started taking our orders (again, starting with the one guy first). we waited a good while for our salads and calamari. then, waited even longer for our entrees. while kevin was no where to be seen, other servers/food runners were trying to pass out our orders, but they were not correct. after everyone was served, we tasted our food. it was okay at best. i looked around the table, already frusterated by the lack of service and wait for our food, and noticed that not only had our server, nor anyone else, been back to the table to check to see if we needed anything, everyone was out of water and drinks.
i then proceeded to leave my meal and group to find a manager. armond (i believe) was receiving another complaint at the time from a different table. once his attention was free, i explained to him our situation. i assured him that we wanted absoultely nothing in return, i just wanted to make him aware of what was going on in his restaurant. he seemed rather frazzled (it appeared he had already had a pretty rough night). upon returning to my meal, the manager came up to our table and told us he was sending out dessert on the house. it was appreciated, but certainly not necessary.
after going to the manager, brittany came and refilled our waters and drinks (yay brittany!!). kevin seemed not to care one bit. by this point, we were all fed up with the dinner and wanted to leave as soon as possible.
we asked for separate checks. after taking 15 mins to separate the checks, they were wrong. one of our cards got charged twice, incorrectly. it took a total of 30 mins just to get our checks and pay.
this was by far the absoulte worst dining experience myself or anyone in my group has ever had!! i personally would have rather gone through a drive through, because the at least smile and tell you to have a nice day!
i get that new orleans doesn't see that much repeat business, so customer service standards might not be what they are in places that do focus on repeat business, but the expierence we had was just unacceptable.